Review Time
Absolutely outstanding service from Hull Fibre, and especially Jordan.
I had an ongoing issue where my internet connection was being incorrectly geotagged, which was causing problems with streaming services and location-based access. Jordan didn’t just give a quick fix, he properly diagnosed the root cause and explained everything clearly along the way.
He identified the public IP issue, generated new connection details specific to my line, and manually assigned me a clean static IP. He then logged into my router, updated the WAN settings, and made sure everything was working exactly as it should. Since then, the connection has been rock solid and correctly identified online.
On top of that, Jordan optimised my WiFi setup by moving the 2.4 GHz network to a less congested channel and adjusting the channel width to suit the local environment. That attention to detail has noticeably improved stability.
What really stands out is the level of knowledge, transparency, and care taken. No rushing, no guessing, no passing the buck. Just proper technical competence and customer service done right.
This is exactly how ISP support should be. Credit where it’s due — Jordan was excellent, and Hull Fibre should be proud of the service they’re providing.
Highly recommended.
Absolutely outstanding service from Hull Fibre, and especially Jordan.I had an ongoing issue where my internet connection was being incorrectly geotagged, which was causing problems with streaming services and location-based access. Jordan didn’t just give a quick fix, he properly diagnosed the root cause and explained everything clearly along the way.He identified the public IP issue, generated new connection details specific to my line, and manually assigned me a clean static IP. He then logged into my router, updated the WAN settings, and made sure everything was working exactly as it should. Since then, the connection has been rock solid and correctly identified online.On top of that, Jordan optimised my WiFi setup by moving the 2.4 GHz network to a less congested channel and adjusting the channel width to suit the local environment. That attention to detail has noticeably improved stability.What really stands out is the level of knowledge, transparency, and care taken. No rushing, no guessing, no passing the buck. Just proper technical competence and customer service done right.This is exactly how ISP support should be. Credit where it’s due — Jordan was excellent, and Hull Fibre should be proud of the service they’re providing.Highly recommended.
Customer care and service from this supplier is amazing. Having had issues with the network in my home, a site visit was arranged. Jordan came out and spent time in getting the system, network and equipment to work in full function meaning less down time and better connectivity.Would recommend to any family and friends
I had given a recent review a bit annoyed at my Internet. However I didn't ring for advise. Well a nice guy called Liam rang me asking what the problem was. I told him he said he would ring back and within the hour he had rang back and everything was sorted. It was more of a my issue then Internet. I am old and dont understand modern technology. THANK YOU LIAM AND HULL FIBRE .
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Hull Fibre is a new ISP based in Hessle, East Riding of Yorkshire. We are providing Gigafast broadband at low prices to residents and businesses in Hull and the surrounding areas.
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