Review Time
I was having great difficulty with accessing my Stripe account, linked to my Humanitix Account. All options to resolve with Stripe online kept me in a loop, and there was no option for human intervention; I spent days through to get through.
So I contacted Humanitix [Alex], and within a few hours, the funds were immediately released to me, the Stripe account was re-set. This was all done through their Chat, and it was always very friendly and non-judgemental. I love Humanitix and their values
I was having great difficulty with accessing my Stripe account, linked to my Humanitix Account. All options to resolve with Stripe online kept me in a loop, and there was no option for human intervention; I spent days through to get through.So I contacted Humanitix [Alex], and within a few hours, the funds were immediately released to me, the Stripe account was re-set. This was all done through their Chat, and it was always very friendly and non-judgemental. I love Humanitix and their values
I had a problem in the middle of the night the chat bot cold not answer - within a very short space of time I was contacted by a human who solved that problem and came back to me on other topics I needed help with in the morning in simple language that I [non tech] could understand. This is not the first time that Humanitix has been so helpful to me.
Top notch customer service! The chatbot connected me through to Daisy (terrific human!) who was super helpful with reconfiguring a tricky registration process. Daisy also whipped up a video walkthrough on package tickets, which was very helpful! 👍Then Daisy called me to ensure all was set up properly - and sent related links for me to follow up on - all while we were both on challenging timeframes! A pleasure to deal with and I'm grateful for her support!
I was super impressed at the efficient turnaround time and decisiveness of the response solution . Both Peach & Matt were onto solving my non geek ! issue ,Love Huminitrix ethos ,above and beyond commercial norms . Muto gratias , Kevenergy HeapsMOREnergy NZ.
Wow!! I got a bit confused when buying some tickets and ended up accidentally buying two pairs of tickets rather than the one pair that I wanted. I emailed Humanitix about this, asking for help. I was promptly sent a refund. The refund itself is great but I was also impressed with the speed of their response. Well done Humanitix.
My organization has utilized Humanitix for 3 years now, and their support team is AMAZING (incredibly responsive, helpful, and quick). Sally is especially fabulous, though I've never been let down by anyone here. So glad we found this platform - really has made our event-planning lives easier!
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Humanitix is a not-for-profit ticketing platform specialising in events, festivals, gala dinners, conferences and workshops. Humanitix donates 100% of profits from booking fees to funding education programs for disadvantaged kids such as literacy programs for young girls.
We've transformed +$2.5M from those annoying booking fees into helping disadvantaged kids around the world.
Humanitix is doubling in size every 6 months as more and more event hosts choose to give their event impact, becoming the fastest-growing ticketing platform in Australia and New Zealand. We have expanded to the United States as well headquartered in Denver, Colorado.See more
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