Review Time
I am extremely disappointed with HungryPanda. I ordered a beef dish for £10, but when it arrived, there was ZERO beef in the container—just a few side vegetables. This is a clear case of "Goods Not As Described" under the Consumer Rights Act.
When I contacted customer service with clear photo evidence, they had the audacity to offer me a measly £5 voucher instead of a full refund. Why should I be forced to spend more money on this platform just to get back half of what I lost?
Their "Online Consultant" (HP-104759) kept wasting my time with scripted apologies instead of fixing the issue. If you value your money and expect to actually receive the food you paid for, AVOID HUNGRYPANDA AT ALL COSTS. They protect dishonest merchants and ignore legitimate customer complaints.
I will be filing a formal dispute (Chargeback) with my bank and reporting this incident to the relevant authorities if a FULL REFUND to my original payment method is not issued immediately.
Order Number: 4986381192778756521500
I am extremely disappointed with HungryPanda. I ordered a beef dish for £10, but when it arrived, there was ZERO beef in the container—just a few side vegetables. This is a clear case of "Goods Not As Described" under the Consumer Rights Act.When I contacted customer service with clear photo evidence, they had the audacity to offer me a measly £5 voucher instead of a full refund. Why should I be forced to spend more money on this platform just to get back half of what I lost?Their "Online Consultant" (HP-104759) kept wasting my time with scripted apologies instead of fixing the issue. If you value your money and expect to actually receive the food you paid for, AVOID HUNGRYPANDA AT ALL COSTS. They protect dishonest merchants and ignore legitimate customer complaints.I will be filing a formal dispute (Chargeback) with my bank and reporting this incident to the relevant authorities if a FULL REFUND to my original payment method is not issued immediately.Order Number: 4986381192778756521500
Do not use, stay away. I ordered food from a restaurant in Preston (Melbourne) for delivery via the Hungry Panda service for the Lunar New Year dinner. I should have read these reviews before proceeding and trusted my judgment, since I had a doubt before ordering. I've never used Hungry Panda before; maybe I should never use it at all and just stick with the other services, which already proven to be reliable. Spent quite a bit of money on my order, placed it at around 5.15 pm, and waited until almost 7 pm (6:50). I immediately tried to contact Panda via live chat, but I doubt these agents are human. They keep telling me the restaurant is busy and still processing my order (a lie). I took the initiative to call the restaurant to check, and the lady said they cannot find anyone (from Panda) to deliver. I offered to have my husband pick up the order in person instead. The restaurant staff said to contact Panda directly, she cannot help me with the order and then hung up on me. I was stuck in between with no help from either the restaurant or Panda's side. I sent my husband to the restaurant anyway to get some clarification. Turned out the restaurant had cancelled my order because they could not find a Panda driver. They have not cooked my order at all. No cancellation notification was sent to me, so I was not aware until my husband came in person. I contacted Panda again to request a full refund because the amount was deducted from my account. Their agent replied that the refund will be processed within 3 to 14 days. I told them that my family dinner is ruined; I have hungry family members waiting, and there is no food on the table. They refunded all my money within an hour and offered a $10 voucher. I will never use their services again. They should not offer delivery services to restaurants or customers in areas where they lack drivers.
Do not order through Hungry Panda. I had to pick up my own order as after 20 minutes my order had not been picked up by driver. Food was then cold. Spent nearly an hour online trying to resolve through their Chinese customer service, before leaving out of disgust. They should not be allowed to operate in Australia. I will be reporting to Consumer Affairs.
Aggressive driver. How many bad reviews until they do something about the drivers? Everyone is complaining about them. And the drivers behave like this because they know the company would not do anything. One of the drivers was violent with my concierge and hit the computer and the building sign. He destroyed the building sign. When the complaint was sent, the company said even the driver is coming from hungrypanda, doesn’t mean is their driver. The food WAS ORDERED from Hungrypanda. Address was provided and they said they cannot identify the driver as many others delivered at the exact same hour to the area. WE PROVIDED THE FLAT NUMBER. that is a joke.
Service is terrible. You order raw, undercooked meat, and my traveling companion had burnt chicken. Worst of all, the restaurant staff are so rude and antisocial. It's not worth the money. It's a huge mess. Too many people, too little attention, and the quality is terrible. If you want to get sick, you shouldn't eat here. It's so bad. The municipality should close it down.
1. Lack of transparency on product reviewYou can only access your comment once. After quiting the comment window you are basically locked out from reviewing the restaurant. Most of the product reviews are forced 5 stars so lack of transparency. 2. Slow and incompetent driversDelivery keep getting delayed. Food arrives cold. Driver being rude and unprofessional. 3. Many restaurants on the platform lack in qualitypoorly packaged food, fake image that doesnt represent final quality of food ordered.
Worst app ever. Beware of fraud.I placed an order a month ago and the restaurant never received it. Later I found out the app had been charging me a $9.99 monthly membership fee.Customer service promised a refund, but I was charged again the next day. I’m done dealing with them and will dispute the charges with my bank.
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