Name: hup-home.co.uk
Telephone: 01200443311
Rating: 4.2

Lionel Walker Guest

Unsatisfactory and incomplete extension work

The extension we had built recently remains unfinished, with ongoing roof leaks, missing paperwork, foundation issues, gaps around the windows, and poorly installed foundation piles. The quality of the finishes is unacceptable, and the fitters left the site without completing the job. We have not received any documentation from the relevant authorities. The service provided by the fitters has been extremely disappointing.

Date of experience: Jan 02, 2026

Emo Morgan Guest

3 months ago

Samantha provided excellent assistance

Samantha was very helpful and approachable while addressing my inquiry. Thank you, Sam!

Date of experience: Nov 11, 2025

Mariah Johnson Guest

5 months ago

Disheartening experience with project failure

We are deeply saddened and frustrated by our experience with the company and their recommended installer. What started as an exciting project to replace our old conservatory has turned into a financial and emotional disaster. We have lost significant funds and are left with an unsafe and unfinished site attached to our home. We trusted the company’s referral system, believing it meant the installer was vetted and reliable, only to face a reality that was starkly different. The installer was unreliable, vanished after receiving most of our payment, and ignored all attempts at communication. The company's response to our situation has been inadequate, leaving us with no options to resolve the issues. This experience has severely impacted our finances and well-being. Please be cautious and thoroughly research before trusting the company or their referral system.

Date of experience: Sep 29, 2025

Eva M. Guest

5 months ago

Longtime user, consistently satisfied

I have relied on the company for several years. Their products and customer service are commendable.

Date of experience: Sep 11, 2025

Kate Guest

5 months ago

Unmatched quality and service

Having collaborated with the company for years, this product, like others, surpasses competitors by a wide margin! It’s not only a remarkable and innovative product, but the attention to detail and service from the team is unparalleled. Their support is exceptional, especially for projects in Scotland.

Date of experience: Sep 05, 2025

Dean Patterson Guest

5 months ago

Reliable supplier for home improvements

We supply the system to residential clients and have found the product, service, and technical assistance to be outstanding. This gives us the confidence to recommend it as a valuable option for home improvement projects.

Date of experience: Sep 04, 2025

Celia Taylor Guest

6 months ago

Exceptional wall and base system

The wall and base system is simply amazing. After numerous installations, every customer has been thrilled with the outcome. The system is remarkably quick, generates minimal mess, and requires almost no drying time. Overall, it’s an outstanding solution – keep up the excellent work!

Date of experience: Sep 03, 2025

Charly Guest

6 months ago

Outstanding performance

An excellent product that outperforms traditional constructions in thermal efficiency, speed, and value. This system represents the future of home extensions.

Date of experience: Sep 03, 2025

Paris Kelly Guest

6 months ago

Innovative building solution

We have utilized the system for several projects and find it to be a groundbreaking approach that provides clients with more usable space and enhanced insulation.

Date of experience: Sep 03, 2025

Howard Smith Guest

6 months ago

Pioneering approach to construction

An impressive and innovative system to engage with. This represents the future of building, and our customers frequently praise its energy efficiency and quick installation. Highly recommended.