Review Time
The service declined my request for an exchange (not a refund, just a larger size) after I spent $80 on a rashguard. They wanted to impose an extra $25 cleaning fee due to deodorant stains, which were not there when I sent it back. SAVE YOUR MONEY and choose a company that respects its customers. This one does not.
I was denied an exchange for a larger size after spending $80 on a rashguard. They wanted to charge an extra $25 for a cleaning fee due to supposed deodorant stains that weren't there when I sent it back. Save your money and buy your jiu jitsu/MMA gear from a company that values its customers, not this one.
I'm very let down by my experience. I bought a gi that didn't fit, followed the customer service team's advice, and ended up paying to return it. The replacement also fit poorly, and when I raised my concerns, I was told it was due to my 'body type,' which felt dismissive and shaming. I've contacted customer service multiple times, but I've only received vague responses and a 15% discount code without any real resolution. I'm left with an expensive gi that I can't wear and no accountability from the company.
Kalyn was incredible! We faced a few issues, and she guided us through the entire process. I've never experienced such outstanding customer service. My husband and I will keep purchasing from this company not only for their quality but also for their amazing support. I can't thank Kalyn enough for ensuring our satisfaction! If you’re unhappy with your gi or sizing, reach out to them—they really do strive to make customers happy!
I was very dissatisfied with the gi I ordered. For the price, I expected much better quality. I could find a similar gi for much less elsewhere. Additionally, I was shocked by the £60 customs charge when ordering from Ireland to England. Either the product was shipped incorrectly, or the company conveniently fails to inform customers. I tried to leave a review on their website, but that feature is disabled. I won't order from them again or recommend them, and I expect they'll just say customs charges are beyond their control.
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