ibotta.com

3.4
3.4 Based on 161 reviews

Get cash back. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in stores and online....

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Average Rating

3.4

/
5

161 Reviews

5 Star
46%
4 Star
5%
3 Star
12%
2 Star
10%
1 Star
28%

Filtered Reviews

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Review Time

houee39
Setting up two-step authentication is quite perplexing.

The process of establishing two-step authentication is very convoluted. I had credit cards associated with various stores, and now some of them are unexpectedly unlinked. I find the app to be cumbersome, confusing, and quite frustrating.

2
Date of experience: Dec 24, 2025
Improvement Suggestions for Inventory and Rewards

It would be beneficial to implement a filter that prevents items not available at a location from appearing in the selection until it recognizes proximity to another location. Additionally, a more effective rewards tracker is needed for unreceived rewards. As a long-time member, I frequently find myself submitting tickets for missing rewards, often two to three times a month. Lastly, simplifying the ticket support request process would enhance the experience.

1
Date of experience: Dec 13, 2025
Hannibal Johnson
Repeated login issues with the app

I've uninstalled and reinstalled this app multiple times this week, yet I'm still unable to log in to access any features. I continually receive a message stating, 'unable to retrieve your information. Please try again later.'

2
Date of experience: Dec 11, 2025
Tamara
Soda bonus credit issue

I didn’t receive credit for the soda bonus. Is manual effort necessary to obtain credit? I assumed that purchasing an item would automatically register any credits.

3
Date of experience: Nov 30, 2025
Cuthbert Johnson
Decline in item quality

The platform has changed significantly since I started. I used to earn bonuses frequently because of good items, but now the selections are poor and the payouts are so low that I wouldn’t buy them. Better items are needed to increase the cashback.

3
Date of experience: Nov 29, 2025
glibou27
Cashback issues

I didn't actually get cash back. Although I was notified I did, the amount was zero because the offer had 'expired'. This has occurred 4 out of the last 5 times I made a purchase with this retailer, which is unfortunate since it's where I shop the most.

1
Date of experience: Nov 28, 2025
Medea B.
Long-term user facing issues

I've used this service for years, but recently I've had to keep retaking pictures because the system often says it can't find offers or recognize the retailer's name.

1
Date of experience: Nov 27, 2025
Brooklyn
Rebate discrepancies

I had two rebates for the same item, but I only received $2 instead of the $7.98. I might need to reconsider using this app.

2
Date of experience: Nov 26, 2025
Carrie Anne Johnson
Frequent issues with credits

I regularly face problems and have to make multiple requests to receive money owed for my purchases or bonuses. This purchase, along with eight others submitted before the cutoff, should have qualified me for a $5 bonus, but instead, it was included in the next period, so I missed out. It's frustrating that these issues keep occurring with the app.

1
Date of experience: Nov 26, 2025
Albina Wright
Lack of credit for soda purchase

I didn't receive credit for the soda bonus. Do I need to do everything manually to get the credit? I thought buying something would automatically register any credits.

3
Date of experience: Nov 26, 2025

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Business Details

  • Get cash back. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in stores and online.

  • email support@ibotta.com
  • language https://ibotta.com

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