Review Time
Exceptional support - they fixed my phone charging port issue and replaced the battery at no extra charge when the initial repair was unsuccessful. I returned to purchase a new device and a fantastic laptop at a reasonable price. Highly recommend.
I took my tablet for a screen replacement and paid £145 after a discount discussion with the staff. I was assured it was the best quality, but when I picked it up, it had a blueish tint and looked cheap. The home button was broken, and they enabled touch assist without informing me. The case I left it in was also damaged. Overall, a disappointing experience. I requested a full refund, but they claimed the work was done while a staff member was away. They offered to fix the home button and replace the screen, but after the poor service, I opted for a refund instead. I received store credit for the damaged case, which I won't use. I suggest finding another service.
Warning: Terrible experience. My son took his phone for a screen repair and was charged £220 for a new screen that didn't resolve the issue. They claimed there were additional problems, but he refused to leave it for a week. The phone now switches off constantly, and they removed a part without explanation. Taking it to another shop revealed the screen was the problem, and they kept a part that should have been returned. This has been stressful and costly. We had to buy a new phone after being charged for a faulty screen. Many others have shared similar issues, so please be cautious.
The two staff members at the Eastleigh branch were fantastic. I thought my phone was beyond repair, but they managed to fix it, and when it had another issue, they resolved it without hesitation. A big thank you to them; I will definitely recommend them.
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iCrack Phone specialises in offering an express repair service for smartphones, tablets and computers along with a wide range of accessories and refurbished mobile devices at competitive prices.
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