Review Time
I've been with Internetty for a few years after poor connections from bigger providers. As someone who works remotely, my livelihood depends on connectivity.
The only time I ever have problems is when the BT owned equipment that Internetty uses goes down.
99% of the time, I get fast reliable speeds which is a huge step up from previous providers who worked maybe 75% of the time.
I am moving soon and wish I could stay with Internetty but sadly thet do not provide in my new area.
I've been with Internetty for a few years after poor connections from bigger providers. As someone who works remotely, my livelihood depends on connectivity. The only time I ever have problems is when the BT owned equipment that Internetty uses goes down. 99% of the time, I get fast reliable speeds which is a huge step up from previous providers who worked maybe 75% of the time. I am moving soon and wish I could stay with Internetty but sadly thet do not provide in my new area.
My experience with Internetty has been pretty good. Moving from Openreach to OFNL was a tough call, and I was initially unsure which provider to choose. I went with Internetty because they offered a good broadband package at a reasonable price. It's been seven months, and I don't regret choosing them. The customer service team is reachable, and internet outages are often published in advance.
Joined internetty from another provider. Same speeds but WAY CHEAPER in price. (Not talking a couple of quid where talking 20/30 quid cheaper. In comparison for all there speeds)Hitting perfect speeds no matter what in doing in my house... No price hikers every year either is a bonus. What you see is what you get. I had a quick question about something so sent a message on the portal - question was answered fast and professionaly in less then 5 hours.Installing time - I was given a time frame and they turned up on time cleaned everything up. Gentleman who came was curtious. Everything was connected loaded up and was shown how to login to the router.. he made sure the speeds where what I was paying for (they where).Since joining they had some downtime for maintenance (2am) updated every hour as to what was happing(via the website not a text) and you could see what they where doing to fix it and any issues. - rather then a automatic text and left guessing what's going on.Also when I called about getting there package - they answered the phones very quickly and explained everything that was going on. For the price I'm paying and speed I'm getting. I won't be going back. To another provider
My experience with Internetty has been nothing short of excellent. From the very beginning, their customer service has demonstrated a level of professionalism and efficiency that truly sets them apart. Their ticket-based support system works seamlessly, and every response I’ve received has been both prompt and highly informative. The team is consistently helpful, knowledgeable, and clearly committed to resolving issues with care and expertise.Any initial difficulties I encountered were ultimately due to an issue on my end, and the Internetty team guided me through the process with patience and clarity. Once resolved, my internet speed has been flawless — fast, stable, and entirely reliable.I can confidently say that Internetty has exceeded my expectations in every respect. Their dedication to customer satisfaction is evident, and I will gladly recommend them to others. It’s refreshing to deal with a provider that delivers both exceptional service and excellent performance which should be a given, but as we know, we don’t always get as a customer. Due to being in a new build property, we are unfortunately restricted with OFNL providers. I carried out research for my needs which was the use of IPV6 for a smart home system. From the off, Internetty were very helpful. I am not one for leaving reviews, but will regularly use Trustpilot for my own research and re-assurance from others which I would like to pass on.
We had InternetTY install a wifi wide service in our yard. They sent out an engineer to personally meet me and understand the requirements. They supported us through the funding application, installation and hardware calibration. The two phase project span over 3 weeks (Christmas in the middle) and the communication was clear, friendly and all topics were met with professionalism and in good time.I cannot recommend this company enough. Nothing is an issue, and we are receiving speeds of over 800mbps without the ground being dug up. Fantastic service. 5 stars
Shout out to Brady, who helped me a lot today! He taught me how to connect my SIM card router to the internet patiently and professionally. It was a huge help for a newly moved-in family that really needs internet to cope with thousands of matters. Thank you so much!
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InternetTY provides hyper-fast gigabit fibre broadband to communities across the UK.
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