idmobile.co.uk

4.2
4.2 Based on 992 reviews

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Average Rating

4.2

/
5

992 Reviews

5 Star
64%
4 Star
12%
3 Star
5%
2 Star
3%
1 Star
16%

Filtered Reviews

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Review Time

John Milnes
Do not use ID mobile,i was with them…

Do not use ID mobile,i was with them for 2 years and i had 3 month left to run on the contract.Due to it being almost impossible to speak to a customer service i chose to leave and requested a pak code so in effect the last 3 months of agreed contract i was paying them early which was a final bill of £132..but they charged me £197 for cancelling despite me paying everything i owe.Bad service no reps and didnt once report my payments to credit file so doesnt even improve your credit

1
Date of experience: Nov 18, 2025
Kiranpal Singh
Calls dropping so many times

Calls dropping so many times. Dim rrplaced twice. Currys not helpful I wanted to change to Vidaphone. Bought new phone just over a month ago they will not do I am very upset

1
Date of experience: Nov 18, 2025
Stephen Kay
Great outfit providing extra help from…

Great outfit providing extra help from a fabulous team Of people with their ID user friendly mobile Site :)

5
Date of experience: Nov 18, 2025
KIM NETHERCOTT-FRICKER
Very good sim only deal- and the best…

Very good sim only deal- and the best coverage for where I live

5
Date of experience: Nov 18, 2025
Stef Brown
Soyama paul was great help.

Soyama paul was great help.Slow to reply but understand everything i asked

4
Date of experience: Nov 18, 2025
Paul Scofield
App updated now does the work aerator…

App updated now does the work aerator code 6

1
Date of experience: Nov 18, 2025
Amanda W
First day with ID mobile and already I…

EDITI have just adjusted my score as the social media team have managed to get my account activated and ESIM sent across swiftly. Thank you Please sort out your live chat though as it is so long winded and frustrating when it was a simple request. I spent so much time dealing this.……………………………………………First day with ID mobile and already I am regretting my decision.I ordered a phone and the ESim did not arrive. How I am expected to use a handset without a sim I don’t know? I received thr same answer from each customer service representative- check my spam folder. Do they not think I had already tried that.The online chat is not only time consuming but frustrating. I have eventually been informed my account has not been set up due to a technical error and they will have to escalate it.Really not impressed with my first experience with this network!

3
Date of experience: Nov 18, 2025
JMcGee
Jackie

Spot on been with you for years

5
Date of experience: Nov 18, 2025
Cmadd
Good price for my deal

Good price for my deal, straightforward to change from my old network

5
Date of experience: Nov 18, 2025
MrsPatriciaBowring
So easy new deal to do online

So easy to do online , and talking to someone on the phone , got my new deal done in no time .

5
Date of experience: Nov 18, 2025

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