Review Time
I have a dock light that is 2 years old and has a 5 Year Warranty. Been trying for WEEKS to contact them with NO RESPONSE back. Left 4 messages , texts etc. So much for a “Family/Veteran owned business. Weird thing is , when you call Ryan Gingrich’s cell phone , his message is “Thanks for calling Illumisea yada yada yada “.
I have purchased a total of 48 IllumiSea Super Thin High Powered Waterproof Solar Powered LED Dock Lights in the last 6 months. First purchase was for 12 lights on 02/19/24 (ORDER #19703), received 03/21/24. Loved the lights and made a second purchase on 03/25/24 (ORDER #19759) for another 12 lights, received 03/28/24. Made a third purchase on 06/24/24 (ORDER #19908) and received 07/02/24 and a fourth purchase (ORDER #19924) on 07/03/24. I have still never received the 4th purchase. I have reached out to the vendor several times and was told there was a manufacturing delay. My last few emails from 9/10, 9/18 and 9/22 have gone unanswered and it appears their website is no longer working. So now I have 36 lights, seven (7) of them are no longer working with a 2 year warranty. And another 12 lights that I paid $447.78 for that were never received.
Bought 6 Dock lights. In 18 months two failed. Company does not answer the phone or return phone calls. They responded to a text only. After sending the requested photo…..nothing. After repeated attempts to get them to respond …nothing. It’s not worth the aggravation dealing with this company. They have no idea what customer service is. Do not buy.
I ordered an under water light from illumisea.com and never received my order. My order was paid for and when I reached out inquiring about the delivery, I was told they were having an issue fulfilling my order and it might take a few months. It has now been almost a year and still have not received the light that I paid for. I am currently pursuing legal action to resolve this issue. DO NOT ORDER from this fraudulent company.
It was difficult to get an initial response by phone or text to any questions. After a few tries, the responses we quick and informative. I purchased and was tols shipment within a day or two. After two weeks, and again a delay in response to my question of "why hasn't this shipped?" I finally wrote that I wanted a refund. The response was quick and kind, indicating they were moving and were delayed. I really thought I would like their light, but I could see problems if Inever had to contact them about a warranty issue. Despite their positive and fast response to my refund request, I felt that this relationship was off to a rough start and it was best for me to look elsewhere. I havent bought yet, but I hope to make a purchase soon.
No product after almost a month... and no email updates, or response to my calls. Cant get much worse. UPDATE: Recent reply claiming it was shipped and lost. Inaccurate! Tracking has always shown that the shipper is still awaiting product from the illumiSea. It was never sent! Company's reply also states that product is being resent...then I get an email stating shipment is on its way...great! THEN I get another email that the product isn't available and my order is being refunded. IllumiSea has some obvious issues with both accountability and order fulfillment!
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Welcome to IllumiSea Aquatic Lighting Company! We are a Veteran owned and family operated business that specializes in innovative and superior submersible LED underwater lights.
From the Maldives to Miami our highest quality multicolored underwater LED dock lights are found all over the world attracting sea life and creating memorable moments at luxury resorts, waterfront businesses, mega yacht marinas, and private estates.
Unlike the outdated underwater metal halide/halogen light options still available on the market, our lights are extremely safe low voltage LEDs that are swimmer safe and wont cause the costly underwater electrolysis generated from non-LED high voltage options.
Our extremely bright and portable underwater LED fishing lights are used by commercial and recreational fisherman in fresh and saltwater environments to attract a variety of marine species offshore, inshore, and inland.
Don't forget to check out our newest products such as our boat drain plug lights and solar pathway lights. We are constantly working on engineering the most innovative marine lighting solutions and are excited about or future projects!
Your satisfaction and ability to create lifelong memories is our #1 priority so we only offer products that are guaranteed to exceed your expectations! We have the industry's leading 5 year warranty on our 20,000 lumen fish light.
Contact us for more information or simply visit the illumiSea website for more details.See more
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