Review Time
I bought a massage chair in 2023, and recently faced an issue with two of the motors. When I reached out, they were very understanding and quickly sent both replacement motors. The technician arrived promptly once the parts were delivered and completed the repair. I was back enjoying my chair in just a few days. Fantastic customer service!
I would stay away from this product and company -- I purchased the Imperial product via Costco as it seemed promising and Costco's endorsement was a comfort. The company wasted time and effort - product was delayed, mis-routed, shipped broken and I had to refuse the white glove delivery several times! For a relatively expensive purchase this is the first impression the company makes with a customer. Imagine what would happen if you need to deal with their support down the line.I sent a note to the COO to make him aware of the problems. His response: "Yes, thank you, I am aware. We deliver over 10,000 units a year. Your footrest that had the bent post is a challenge. The footrest has a tremendous amount of massage mechanisms in it and therefore is extremely heavy for such a small piece. If it is mishandled and dropped it is almost impossible to protect those posts from damage. We have trained all of our delivery folks as well as worked on improved packaging for years to prevent damage however it still happens from time to time"This is not what I expected from a company that strives for quality. Yes, he may be shipping 10K products per year but I must be one hell of a statistical outlier to experience THREE failed attempts!
I have had my chair for approximately six years now. Occasionally things break. I have contacted their support services. (I love both Nate and Nick) and they have gone the extra mile to help me diagnose and repair my chair. At some point in the future I’m sure I’ll need a new chair And I will buy another Infinity just because of the support services I’ve received over the years.
I had the pleasure of dealing with your friendly, professional representative Heidi Connors who was so helpful and resolved my issue with the delivery of my Infinity Massage Chair. She went out of her way to be helpful and ensure that I was satisfied with her response. Prior to retirement, I was manager of a reservations sales department for a major airline. I consider that Heidi would have been the exact type of employee we would have been honored to have in our workforce.
Working with this company, the white glove service and especially Crystal has been a pleasure. So nice to immediately get someone on the phone without going through a router. Every step of the way was easy, professional and on time.
My wife and I have looked at massage chairs over the years and finally decided to get serious. After trying at several furniture stores, no one knew how to operate them. There was no feeling of security after a purchase.We heard about the Costco "roadshow" and went to two of them. On our second attempt, we met Rick. He walked us thru the Infinity Imperial Syner-d. After his close attention and personal guidance explaining the many, many different functions performed by the chair, as well as the trial it self, We were sold. You don't just get in and push go. There's like 12 different automatic programs and you can modify those programs to best serve your needs. He showed my wife how to pair it to her phone so those programs are there as well as on the tablet attached to the chair. I was impressed with the voice commands of those programs. He also showed us where to find the video instructions for viewing at home. And the phone number to call for ANYTHING!We received the chair after three weeks, slightly ahead of schedule. That was on 9-11-25 so we've had it for two weeks now and are using it daily and I have to say that we are still learning what we can do with it.Once we get it dialed in to the point that we say, "Ya, that's it. that's perfect!" then we can save the program to repeat itself for whenever. We have had no problems what so ever to this point. It's quiet. It's comfortable. I fell asleep in it once. I'm told if something should go wrong, even after the five year warranty expires, they will still service the chair. We'd have to pay for it of coarse but just knowing the support is there is huge.In closing, I couldn't give it 5 stars only for a couple of petty reasons. One, it didn't come with a pad to set it on my hardwood floors and two, I'm just not a big Costco fan. Rick, thank you so much for helping us make our decision on this major purchase.
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In today's culture, we place more emphasis on our wellness than ever before. After all, a higher level of overall well-being leads to a higher quality of life, which better equips us to conquer our limitations and enjoy doing the things we love most. At Infinity, we aim to help people of all lifestyles do just that.
When you hear “massage chair”, you might not realize the extent to which it can impact your life, but the physical and mental benefits can be truly astounding in unexpected ways. Take a look at this list of different types of limitations we’ve helped people overcome, and you might just be surprised.
- The trained athlete searching for a way to speed up recovery time and hit that next goal faster.
- The wellness advocate looking for a new vehicle for mental and physical wellness.
- The weekend warrior in need of pain relief and prevention after brief but high-intensity workouts.
- The active senior needing to maintain flexibility, range of motion, and circulation.
- The recuperating athlete getting back on the wagon after suffering and recovering from an injury.
- The couch potato ready to ease the transition into an active, healthy lifestyle.
- The chronic pain patient working to overcome pain and discomfort and enjoy everyday life once more.
- The office worker looking to improve posture and reduce back pain from long days spent at a desk.
- The chronic stress sufferer facing anxiety and tension while working toward mental wellness.
- The on-the-go parent desiring a few moments of peace and relaxation away from the hustle and bustle.
Since we want to help so many different people in such a variety of ways, we had to create a new word to explain what we do:
Unlimit \uhn-lim-it\
verb
To remove restrictions, exceptions, and confinements that inhibit us from living our best lives
To open up to infinite possibilities
While the goals and struggles may vary, all Infinity customers utilize the benefits of our massage chairs to unlimit their lives. Whether you fall into one of these categories or land somewhere in between, Infinity is here to help you achieve wellness in your life.See more
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