Review Time
Hosting and 3 domain names purchased from Infomaniak = 3 WordPress sites immediately "hacked" (poisoned) as soon as they were automatically installed, just minutes after the purchase!!!
The "support" is incredibly slow to respond after multiple requests and completely uninterested in this type of problem, even though Infomaniak, coincidentally, sells "partner" services to resolve them...
Infomaniak, the pathetic cloud !
They are very slow to resolve their support tickets.
The certificate authority contacted your site and received no response. First, check the status of your DNS on the Domain Status page. If there are no errors, contact our support team.
I have no error & website inaccessible.
But no reaction from infomaniak.
Waithing & Waithing
Brilliant experience overall!
KDrive is significantly faster than MS365 or Google Drive — opening files feels just like accessing them from a local folder.
User permissions and email address creation are intuitive and straightforward. Creating shared email addresses is far easier than in Microsoft, and practically impossible in Google.
This is an ideal solution for small EU-based teams.
I contacted support regarding a second domain transfer — the ticket went unanswered for two days. However, when I scheduled a call instead, they called me promptly at the agreed time.
KDrive imports all files from MS365 effortlessly.
KSuite Mail also imports all emails from the previous provider seamlessly — a much smoother experience than our earlier migration from Google to MS365, where only partial data was transferred.
It would be great to see native project management tools added to the Suite — such as Gantt charts and task assignments with user notifications — to enhance team collaboration.
Great job!
Brilliant experience overall!KDrive is significantly faster than MS365 or Google Drive — opening files feels just like accessing them from a local folder.User permissions and email address creation are intuitive and straightforward. Creating shared email addresses is far easier than in Microsoft, and practically impossible in Google.This is an ideal solution for small EU-based teams.I contacted support regarding a second domain transfer — the ticket went unanswered for two days. However, when I scheduled a call instead, they called me promptly at the agreed time.KDrive imports all files from MS365 effortlessly.KSuite Mail also imports all emails from the previous provider seamlessly — a much smoother experience than our earlier migration from Google to MS365, where only partial data was transferred.It would be great to see native project management tools added to the Suite — such as Gantt charts and task assignments with user notifications — to enhance team collaboration.Great job!
Among the worst companies I ever worked with.- Webpage (i.e. SSL cert process, accounting) full of bugs- Support is inexistent - no reaction at all!No improvement since my last rating in 2023.Also rather typical, they respond to 5-star ratings, but there is no response or reaction on low ratings.They really need to work on their mindset!
Terrible e-mail application and support is also not good. I wanted to have an european email address. I found your service. I created an account.. Sofar so good. I then felt @ikmail sounds weird and bought a domain to give me a more decent email address.. And then the hassle started. After buying the domain you not get an email confirmation neither a proper easy way to get an email with the new domain. I send an email to support, no answer after 48 hours despite they state you get a respond with 24 hours.. i then call they helpdesk. It says in the web 7 minutes waiting time.. but i waited 30 minutes. I spoke to an engineer asked him if he can configure it for me.. but he only send me an powerpoint of 10 pages. (this shows already how complex it is because NEVER i have seen an email service which needs 10 powerpoints to explain how you can generate a new email address. . It is just a complete disaster. I now have spent another 45 minutes.. and yes I now have my email address.. but have no clue how to access it. It is the most terrible email system I ever seen. It is far too complex. It looks designed by engineers not net tested for users. It looks something developed years ago and with add on options made more and more complex.. It is just a complete disaster. I paid 20 USD for my email domain and my storage. A Complete waste of money.. This is a reaction on the feedback below. You did send a 10 page document with instructions. I had to call an 2nd time and waited again much langer than the 4 minutes as stated on the screen and your own engineer confirmed that it is often seen rather seen as complex by other customers as well. The support engineer is friendly but it is obvious redicolous you need to call twice to setup an account. I never had to call gmail or Yahoo or protonmail. The application is just far too complex. Even importing mail from one infomaniak account to another requires modification of device passwords. It is a monster application.. likely grown overtime and with too many options.
Very satisfied with Infomaniak Services. I had a ticket with them about an issue on theri IA interface a few weeks ago. Despite the holiday season, the response was very quick. My problem wasn't easy to understand, but a few days later a fix was released to correct it. Communication with support was very friendly. Professional and efficient!
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Infomaniak est un acteur incontournable du Cloud en Europe et le développeur leader de technologies Web en Suisse. De la conception des datacenters au développement des produits en passant par l’orchestration des infrastructures Cloud, la société maîtrise de bout en bout sa chaîne de valeur et appartient exclusivement à ses fondateurs et ses employés. Cette approche unique lui permet de garantir en toute indépendance la sécurité, la confidentialité et la souveraineté des données pour plus d’un million d’utilisateurs dans plus de 208 pays.See more
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