Review Time
As I am tried of complaint before, I spent time waiting and struggling trying to convince the ING bank that they inactived my account. …There is a difficulty if I have to lodge a formal complaint with ING accordingly for the reasons of disputes. I was unable to edit my bank details and transfer my funds. Even If I wanting them if I haven’t received the response, I would like to complain to 🇦🇺 Victoria Consumer Affairs as a last option. I am not interested to continue with ING and I want close my account and transfer funds as I requested. I need your help with this matter.
I applied for a credit card for €20,000 and received €1,000, I wasn't interested in that amount and I didn't want the card, but ING sent the card and charged me €40, and I didn't even activate the card. These are not the only problems with ING, so the whole family will change their accounts to another bank.
I downloaded the new version of the ING Commercial Card app and had to contact customer service for support. Unfortunately, the experience was very disappointing.The representative, T. Driesse from Customer Service Businesscard, was rushed and unhelpful. She interrupted me while I was explaining the issue and did not take the time to listen properly. The instructions she provided (including a PDF) did not match what appears in the app — the “three dots” she referred to were not located where she indicated.Instead of helping clarify the problem, she simply said she was busy and could not assist further.Overall, the customer service was poor and lacked professionalism. This is not the level of support I would expect from ING.
I tried to switch to ING from my previous bank and went through the switch service and waited and waited. Contacted them and they said I needed to wait another 5 days. I waited again. Now a month later and they still have not switched my account. I called and they said I need to speak to my old bank. Update: ING contacted me and have anew date for the switch so for now I will wait and see.
Most useless institution ever. Always problems and newer helpfull. Well, this bank should be burned into ash. Even in midle ages with using horses I am sure bank system worked batter than with ING. Shame on you. I am already finding another bank after five years of disapointment. Total useless institution. Be aware of them and keep your money away and do not let them profit on money you hold with them.
I applied for a credit card for €20,000 and received €1,000, I wasn't interested in that amount and I didn't want the card, but ING sent the card and charged me €40, and I didn't even activate the card. These are not the only problems with ING, so the whole family will change their accounts to another bank.
Their in person Service is ok, however when it comes to looking to speak someone either on the phone or via the chatbot on their website - the chatbot is literally the oldest version of some chatgpt that is available.... It literally has no insights of the products they offer or any up-to date offers that they have, witch is sad for a billion dollar company that a lot of people trust them with their finances.
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ING Nederland. Alles om jou vooruit te helpen. Zodat jij kunt doen wat je belangrijk vindt. Persoonlijk contact opnemen? Kijk op ing.nl/contact voor de mogelijkheden.
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