Review Time
They seem completely indifferent to issues with faulty products right out of the box. It's advisable to avoid this service, as they tarnish many reputable brands. One representative appears to enjoy a comfortable lifestyle while selling defective items. It's amusing that they don't even provide a contact number; I might share the representative's details for others to express their concerns about this poor business practice.
They clearly show no concern for faulty products right out of the box. Avoid this service as it damages many good brands. One representative seems to enjoy a lavish lifestyle while selling defective goods. It's laughable that they don't even provide a phone number for customer inquiries; I might just share the representative's details here for everyone to voice their concerns about this poor business practice.
I'm unable to download the software I purchased and can't get any assistance. The AI chatbot is useless and even tries to make light of the situation. This is yet another online company that evades responsibility once they have your money. They are entirely faceless.
My experience with this product and their customer service regarding a major hardware flaw has been disappointing. I discovered a significant issue with the volume knob that affects audio balance. I tested multiple units, and all exhibited the same problem, indicating a widespread defect. When I reached out to their support team, they claimed this issue was 'normal.' This unacceptable response shows a lack of commitment to quality and customer satisfaction.
I bought a new device that wouldn't get past the startup screen. They told me to send it back for an exchange. They confirmed receipt, but after a couple of weeks, I've only received generic emails. They mentioned a replacement would be sent this week, but that week has passed without any updates. I can't recommend this product based on my experience with this service.
I paid for a VST last week but haven't received a working license key yet. The support team has been unhelpful, providing only generic instructions that I've already followed. While the product has potential, my initial experience was quite poor. However, after feedback, they did reach out with a solution, hence the three stars.
Not enough people share positive reviews when great service is provided! I had an issue with a product, and the support team went above and beyond to help. They sent a replacement after a couple of issues with the same product and even called to discuss it. Their customer service has been impeccable, and I appreciate their efforts.
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