Review Time
I strongly advise anyone thinking about this company. I signed up for their program and added the concierge service, which both seemed promising but turned out to be expensive letdowns. The reality behind the marketing was quite different. The programs offered minimal value, and when issues arose, the customer support experience was frustrating at every level. Despite conversations with various representatives and escalating through their internal channels, I never received a meaningful solution. Billing practices were also troubling. The billing supervisor avoids direct communication with clients, leaving issues unresolved. Attempts to cancel my service were met with resistance, as the company locks customers into long-term contracts for “discounted” rates. Even after expressing my desire to not extend the contract, it was prolonged against my wishes. When I initiated a stop payment, the company responded with repeated emails instead of resolution. Customer support is another significant issue. Connecting with a real person is nearly impossible. If you need help with tools like "BoldTrail", prepare to spend an entire day waiting online. BoldTrail is just a rebranded version of their previous service, yet the underlying issues have worsened. A name change cannot hide the problems. The support system is ineffective and hard to access, leaving clients without timely assistance when they need it most. My experience started poorly and only got worse. If I could give a negative score, I would. For professionals seeking reliable tools and transparent support, I suggest exploring other options.
I strongly advise anyone thinking about this service to reconsider. I enrolled in a program that sounded promising, but it turned out to be a costly disappointment. The reality behind the marketing was vastly different. The programs offered minimal value, and customer support was frustrating at every turn. Despite engaging with multiple representatives and escalating my concerns, I never received a satisfactory resolution. Billing practices were equally troubling, with the billing supervisor avoiding direct communication and making it difficult to cancel my contract. Even after expressing my desire to end my service, my contract was extended against my wishes. Customer support was another major issue; obtaining assistance was nearly impossible. If you need help with their tools, be prepared to spend an entire day waiting. My experience with this service has been overwhelmingly negative, and I would not recommend it to anyone seeking dependable tools and transparent support.
This platform is incredibly frustrating and not worth the high monthly fee. After months of trying to navigate the system, I realized it is not suitable for individual agents. I was unaware that I had two separate websites until my broker discovered the misleading setup, which could have led to serious issues. Despite multiple requests to exit my contract due to compliance concerns, they refused and instead tried to extend my contract at a discounted rate. Customer service has been unresponsive and disorganized, often relying on automated messages instead of addressing real issues. This company's practices are unethical and hostile to its clients. I strongly advise single agents to avoid this service.
Dealing with this vendor has been a nightmare, the worst I've encountered in my years of business. I signed up for a CRM suite expecting professional tools but faced significant issues when they hijacked my domain's DNS without consent, causing major disruptions in my communications. Despite numerous attempts to get help, I received no meaningful support. Only when I threatened to cancel did they respond, but their solutions were ineffective. Now they refuse to honor my cancellation and are demanding payment for a service I can't use. My experience has been filled with frustration and financial loss. I urge others to avoid this vendor.
I strongly recommend avoiding this service. In my experience, it is one of the most overhyped and underperforming offerings in the industry. They make grand promises—like automatic conversions and AI-driven leads—but the reality is starkly different. The leads provided are of poor quality and unresponsive. After investing significant time following their scripts and reaching out, I found it to be a complete waste. There are no real success stories to justify their claims. Customer service is dismissive and quick to shift blame, leaving agents feeling unsupported. The lack of transparency is alarming, as they never publicly address these issues. Overall, this service is overpriced and ineffective. Save your resources and look for alternatives.
I am formally submitting a complaint regarding the lead quality provided by this platform. During the sales process, I was promised verified leads, but the reality was far from that. Out of the leads delivered, many were inaccurate and uncontactable. Despite my extensive follow-up efforts, I saw no conversions. This experience has been financially damaging, and I urge others to reconsider before committing to this service. Until they align their offerings with their promises, this service remains a poor investment.
I cannot recommend this service due to the poor quality of leads. After a lengthy contract and significant investment, I closed only one deal. When my broker opted not to renew, they abruptly cut off my access without warning and are now trying to charge me for leads I already paid for. This feels unethical. I urge agents to avoid wasting their resources on this service.
This company has been disappointing. The leadership seems indifferent to both employees and customers, focusing instead on acquisition rather than improving their services. This lack of investment has left the system unstable. I suspect that major clients may start to leave soon, as even minor bugs take weeks to resolve. It's best to steer clear of this company and its unapproachable leadership.
If I could give zero stars, I would. The customer service is dreadful. I was misled about resolution timelines, and every call resulted in more false information. Reaching a supervisor has proven impossible, and the sales pitch was misleading. The platform is confusing, and there is no available support. I wish I had not engaged with this service.
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