Review Time
If you're considering replacing your windows or doors, I strongly advise steering clear of this company. My experience has been incredibly frustrating. There was a complete lack of customer service. I found them online and requested to have upstairs windows installed in my home, which is under renovation. The salesperson presented a sample window that I liked, and I opted for a financing plan as suggested. However, on installation day, the windows that were fitted were not what I had seen before, and the quality was noticeably different. When I raised the issue with the fitter, he directed me to the office manager, who claimed that the specifications had changed in just four weeks, leaving us with a different, lower-quality window. We had no choice but to proceed since the old windows had already been removed. After the installation, I requested to postpone the bathroom window because we wanted to modify its size. They agreed and told me to inform them when we were ready. However, I kept receiving emails urging me to sign the finance agreement, which included the bathroom window. Weeks later, after measuring for the bathroom window, they assured me it was on order. I followed up regularly, but each time I was told it would arrive the following week, which never happened. They failed to initiate contact; it was always me reaching out. I felt lied to repeatedly, especially since I was already paying for the window. With the holidays approaching, my husband wanted to complete the bathroom renovation during his time off. After six weeks of delays, I was told the window would arrive on Christmas Eve. I expressed the urgency, but again, there was no follow-through. On Christmas Eve, I tried to confirm the installation but received no response. Finally, I spoke to the salesperson, who informed me that the window wouldn't arrive that day and might be delayed until after the New Year. I had previously contacted a manager who, despite my waiting, simply stated they were closed for Christmas. This lack of communication was infuriating. I have received no updates regarding my order since payment, and the customer service has been unacceptable. They could have at least informed me before their holiday closure, but instead, I was left with unanswered calls. I would not recommend this service to anyone. I was considering additional work for downstairs windows and bifold doors, but given the poor customer service and stress, I will not be returning. It feels like they only care about taking your money, and I doubt I'll see my window installed anytime soon.
If you're considering replacing your windows or doors, I strongly advise steering clear of this service. My experience has been utterly disappointing. There was a complete lack of customer service. I initially contacted them to install windows in my home renovation. The salesperson presented a sample window that I liked, and I opted for their financing plan. However, on installation day, the windows were not what I had been shown and the quality was subpar. The installer directed me to speak with the office manager, who informed me that the specifications had changed since my initial consultation. We reluctantly accepted the windows since the old ones had already been removed. After that, we decided to postpone the bathroom window installation due to ongoing renovations, and the company assured us they would wait for my go-ahead. However, they bombarded me with emails to sign the finance agreement that included the bathroom window. Weeks passed with no updates, and I was repeatedly told it was on order. As Christmas approached, I became increasingly anxious about getting the bathroom window installed. I was promised it would arrive on Christmas Eve, but when I called that morning, I was met with silence. After numerous attempts, I finally reached the salesperson, who informed me that the window would not be fitted that day and might not arrive until after the New Year. The lack of communication and broken promises have left me frustrated. I definitely will not be using this service again and would caution others to avoid them as well.
Be cautious! They may perform the job well initially, but if you encounter any issues afterward, they won't cover it. Their claims of a 10 to 15-year guarantee are misleading. The staff, especially those in the office, can be quite rude once they've received payment. After changing all my house windows a few months ago, one has become wobbly, and they refuse to address it, insisting it's normal.
I had a wonderful experience. The sales team was not overly aggressive and allowed me time to consider their offer. I was able to replace all the windows and doors in my three-bedroom semi for a much lower price than competitors, without any misleading discounts. The installers were polite and maintained a high standard of work, ensuring my home was left spotless. I would definitely hire them again. The products are exactly what I was promised and of great quality.
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A window and door company with a branch based in the Midlands. Where quality comes first. We Manufacture premium windows and Doors. Quality first and foremost is the factory's philosophy. From the initial survey with your unique specifications, through to the manufacturing process, to installation and beyond. With Energy Saving Trust, Secured by Design, British Standards Kitemarked and approved products, our standards are certainly at the top end of the market. Its one thing to make A-grade products, but quite another to fit them to the highest standard, which is why our installations are Certass inspected with a 100% pass rate. Our fully comprehensive guarantee is a mark of confidence we have in our products.See more
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