Review Time
Ordered a nest of tables on 16th Jan. As of today I have raised a card dispute with my bank as the goods are yet to be received. I have tried contacting via the email address on receipt, got no reply. The message service on the website and got no reply, so tried Facebook messanger and got an automated reply until I stated they aren't returning my messages. They then contacted me and explained they had staff off sick. So I asked when I would be receiving my goods and agreed a date at which it was suggested that I then re chased them a few days before delivery was due to check it had been dispatched. This is poor customer service. I wouldn't recommend them at all as I don't trust I would even receive my goods so have then tried to contact to just get a refund and surprise I can't get thru on Facebook or via calls
Ordered a nest of tables on 16th Jan. As of today I have raised a card dispute with my bank as the goods are yet to be received. I have tried contacting via the email address on receipt, got no reply. The message service on the website and got no reply, so tried Facebook messanger and got an automated reply until I stated they aren't returning my messages. They then contacted me and explained they had staff off sick. So I asked when I would be receiving my goods and agreed a date at which it was suggested that I then re chased them a few days before delivery was due to check it had been dispatched. This is poor customer service. I wouldn't recommend them at all as I don't trust I would even receive my goods so have then tried to contact to just get a refund and surprise I can't get thru on Facebook or via calls
Not only was their customer service exceptionally poor, they are now trying to prove that my original review was not legitimate six months after leaving it! Heed the warnings - don't go near. I called them twice, and twice the person who answered the phone shouted at me saying they were too busy. I never got as far as making an order after being treated so badly. Their response to my review is libellous lies. The fact that they can casually comment on something with such venom tells you a lot about them.
We purchased two reclining leather sofas, which arrived within the timescale we were given. Very pleased with the quality of the sofas. The service has been great, friendly and helpful with a follow up call the day after delivery to check everything was ok.Delivery was arranged immediately and expertly installed.
I ordered my chair on the 5th of November where I was made aware is eight weeks delivery. Given the Christmas and New Year holidays delivery date was correct.I spoke to a gentleman on the phone who kept me updated on the progress of my order. The chair was delivered by FedEx on the 14th January 2026. The courier was very polite and courteous and apologetic for being a day late. I would have no hesitation in recommending interior envy. The quality of the chair is first class.
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