Review Time
From the initial contact, the entire team was supportive and attentive. Visits were never hurried, and even towards the end of the day, some staff remained to ensure everything was resolved before I departed. No request felt too burdensome, and several team members are wheelchair users, providing both expertise and personal insight. They truly focus on what suits you as a customer, rather than what is most costly; in fact, they advised me against certain pricey options where my budget could be better allocated. Overall, a fantastic experience. Additionally, unlike some other services, phone messages or emails receive prompt replies. I will definitely rely on them for all my future equipment needs.
Although I haven't had the chance to visit the company since I'm outside the UK, their TikTok videos played a crucial role in helping me choose the right power assist! I opted for the smoov, and it has been fantastic! It's not a popular choice in the US, so I'm really grateful for the insights from the company!
I have now bought two wheelchair attachments and cannot praise the service highly enough! On both occasions, I had a clear idea of what I needed. The staff tailored suggestions to my needs without any pressure. They were well-informed about the products and options. During my last purchase, I made last-minute changes after my initial order, and it was handled smoothly. I also bought a free-wheel device, which posed a challenge since my wheelchair is custom-built. However, I was guided through the process to find a workable solution. This involved some back and forth, but nothing was too much trouble. I cannot recommend this service highly enough; they genuinely care about helping me find a suitable device rather than just making a sale. Thank you to the entire team, especially those who expertly assisted with my two purchases.
The team was friendly and provided valuable advice. Although I decided to purchase the product from another source due to a lower price, I appreciate your assistance. I have shared the product pricing and competitor details with your team.
A lovely company with outstanding customer service, always helpful on the phone and via email. They offer great deals like buying a chair and receiving free off-road wheels, which would have been incredibly beneficial for my front power assist!
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Here at Invictus Active we have a range of solutions that we hope will make a difference to your lifestyle – we call these ‘lifestyle solutions’. Using these you will be able to keep active and reap the benefits that an active lifestyle brings. We have tried and tested each solution and believe in the products we have available – from the freewheel to brand new innovative ways to exercise, like our very own Invictus Active Trainer.See more
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