Review Time
If I could give this company a negative review I would. I ordered over a dozen sets of handles for the house (so they would match), the same style and sku# I had ordered a few of in previous months. What came was a changed version of the handles (tho same sku#) so the handles in the house will not match. 5 months later, at least 3 promises to send correct handles and then told they don't have the old style anymore. I have accepted the handles will not match (some are already installed) but I am still waiting for them to correct the portion of the order where the handles in one set were facing the same direction and a missing locking mechanism knob for a bathroom handle set. I have had to reschedule the contractor multiple times, poor man, and am STILL waiting to at least get the last working set and missing part.Don't touch this company with a 50 -- no, a 100 foot pole. I guess I am at fault for assuming that if I keep trying to get my order corrected, I will get a different outcome each time I try.
Placed an order for nearly 180.00 on Friday for next day delivery. still hadn't arrived by wed , phoned customer service , the lady really didn't, care kept me holding on, when returned back to me she said she couldn't track my order with royal mail tracking down. yea yea.( what she should have said it not bean sent yet) I said what happened to next day delivery that it is clearly says on web site, if you spend over 55.00 = free delivery and free returns!!, she said we don't do that, i said well why have it in clear black and white stating it so on their delivery info. I should have gone to another company! You should do the same. also i should have read other people reviews before i spent £180.00 for next day delivery. to top it all my client thinks is me that messing them around!! its not my company's though!! Well thank for replying , but i wont be back never will many others ,bad feedback get around quicker that good.
ordered and paid for 5" D handles. waited for almost 2 months with a variety of excuses on a weekly basis. when i got the handles they were not as advertised. cant get in touch with them to get a refund. i would not be using this company again. dreadful service and an extremely frustrating after service.
I ordered a lock and received confirmation that it had been dispatched. However it did not arrive in the time specified. I called the company and they said they did not in fact have the lock in stock and it had not been dispatched. We agreed the order would be cancelled and that I would be refunded. This all took place around 16-17 July. I have still not received my refund although the company has confirmed in writing that it has been made. They have not sent any proof of payment despite my having requested this multiple times. I have now raised a dispute via my credit card company.
where do i start ! tried to place order on the website but wouldnt work after 4 attempts then the site wouldnt let me back in! called the company and they said they would send a paypal invoice within a couple of minutes... 2 hours later nothing not even in spam folder, called them again left 3 messages with a poor english spoken woman. no call back phoned 4th time asked to speak to manager and was told she was on a lunchbreak at 2;45... i said dont bother will take my business elsewhere-would have ended up over a £1000 worth of goods would have left minus 5 stars if i could-how this company does business is one of lifes mysteries!!re your reply-we both know you didnt ring me back else it would have come up on my phone-very sad trying to justify your poor customer service...
I placed an order on Friday, June 7th. By Monday, June 10th, I received an email stating that my order had been shipped, but there were no tracking details provided. Now, it's Monday, June 17th, and I still haven't received my order. There's been no tracking information, and customer service is unresponsive to emails and phone calls. Sending shipping notifications without tracking details is poor customer service. If I don't hear back by today, I will contact PayPal to dispute the charge.This is unacceptable. DO NOT SHOP HERE.
Absolutely awful experience with this company. Placed an order and some parts were missing and I'd been sent a few different knobs to what I had ordered (I ordered 11 and 6 of them were the ones I wanted!). After a few emails and weeks back and forth with customer service I decided to just return all items and get a refund as they told me they couldn't send out the items that were missing and I needed to re-order. Still waiting on my refund for the items I returned. I stupidly thought it wouldn't happen a second time and that perhaps it was just a one off...placed a second order and received half of the items I had ordered. I have emailed customer service a few times and they haven't done anything to sort this issue. I recommend never ordering from here. I'm £80+ out of pocket because of this useless company
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Ironmongery World is a specialist ironmongery hardware manufacturer and major distributor of hand forged, heavy duty ironmongery products and the preferred choice of DIY professionals. We specialise in high performance products, from a wide selection of antique coat hooks, locks and shelf brackets to a vast array of hinges, latches and door handles.
Trade prices & Free Returns as standard with International and Express UK delivery options.See more
