Review Time
We booked Umrah package from NYC for our family of 3 without any group adding an extra stop in Dubai, for 3 nights Makkah, 3 Nights Madinah and 3 nights in Dubai. Although there was some confusion initially due to lack of proper information and communication by the sales coordinator, but later on Mr. Muzammil took over and handled the whole tour to his best. All the hotels, that is, Worth Peninsula in Madinah, Sheraton Jabal al Kabah in Makkah and Elite Byblos in Dubai were very good hotels. Sheraton Jabal al Kabah is on a cliff so it is not suitable for handicapped and special needs guests as the road down hill and uphill are at a slope and makes it difficult to push the wheel chair. Although it is close to Haram, but still 20 minutes walk to Kabah. is in all the three places were very good. The transportation from airport to the hotels and back, and for both the ziarats in Madinah and Makkah were well arranged. We didn't have any problem as their local representatives would stay in contact. Thanks to Mr. Muzammil for taking over our bookings, handling it very well and providing all the details of travel to us. There were some timing issues in providing the information due to limitations of the local vendors. However, we could still communicate both with Mr. Muzammil and the local providers while being there. In the end we were happy that every thing worked out very well without any problem. Thanks to Mr. Muzammil.
Just one advise to Umrah International, and that is, if they could provide all the pricing details of their package, a proforma invoice along with the schedule of payment, form of payment with correct bank account details, and the approximate dates by which confirmation of each aspect of the package would be available.
Worst agency never book with them they stole money from my family they never game our money back they didn’t accommodate us don’t ever book with this agency worst agency ever if If I can give them a zero review, I would.
Fraud Alert – Please Read CarefullyI am writing with extreme frustration, stress, and disappointment to share my experience with this Umrah agency name 'UMRAH INTERNATIONAL' and to warn others to think twice before using their services.I paid $3,960 for an Umrah travel package. After a severe snowstorm on January 6th, 2025 prevented travel, I informed the agency in advance and was assured that my trip would be rescheduled. Since then I have been trying to reschedule my Umrah trip with the agency's assurance. But,suddenly the agency stopped responding completely. They ignored my phone calls, messages, and emails and cut off all communication.Later, I was told that the agent who handled my case name ;Wajahat Mustapha', no longer worked there and that my ticket had “expired”—information that was never shared with me before. This was then used as a reason to deny both rescheduling and a refund.As a single mother dealing with health and financial challenges, this situation has caused me severe mental stress, emotional pain, and financial hardship. The lack of professionalism, transparency, and basic human responsibility has been shocking. Because the agency refused to communicate or resolve the issue, I have filed formal complaints with Consumer Protection and the FTC. Despite this, they continue to remain silent and refuse all communication.I am sharing this to warn others: please be very careful and do thorough research before trusting this agency with your money or your sacred Umrah journey. No one should have to go through this kind of experience. Please spread awareness so others are protected. Thank you!
This company has been extremely disappointing. My husband and I paid $5,000 for an Umrah trip but were unable to travel at the scheduled time due to legal issues. We were assured that we could reschedule for a later date. However, when we attempted to do so, the company refused to refund our payment and instead demanded that we purchase a new ticket costing over $3,000. They have also stopped responding to our calls, which makes it feel like they are intentionally avoiding us. I would not recommend this company due to their poor customer service and lack of accountability. Fahad and Javeria should not be in this profession. They are unreliable, unresponsive, and completely incapable of handling basic responsibilities. One of the worst service experiences imaginable. I regret trusting them and strongly warn others not to make the same mistake.
They have been nearly impossible to reach, ignoring calls and failing to respond when needed. They don’t appear to operate from the U.S. despite what they claim, and their communication and reliability have been extremely poor. My experience felt unprofessional and unsafe, and I would not recommend anyone working with them.
I was so worried reading all these bad reviews after paying them the final payments . My mom told me don’t worry just trust Allah swt we made our niyha and our ummrah is already excepted even if we get scammed.unfortunately their are a lot of scammers in this world that makes us doubt about everything.Brother QADIR is the most amazing person. He has so much patience. I changed my dates 4 times and called him probably 100 times. Each time he was very professional and humble. I traveled with two disabled person and a child . The hotel that we got was 5 starr and very close to haram. Their team in Maka and Madina very professional welcoming and on time. We did not have any issues with our hotels and drivers at all . Brother Haider and his team very nice and helped us a lot in maka and Madina. Diver br WASEEM he picked us up from airport and stoped at gas station and bought us cold water I thought that was very nice . All the drivers helped us with our laggage and opening the door for us and helping us getting out of the car and getting in the car. I really recommend this company if you are planning to do ummrah anytime soon . Believe me you won’t be disappointe. THANK YOU UMMRAH INTERNATIONAL FOR MAKING THIS BEAUTIFUL JOURNEY SO MEMORABLE
Absolutely unacceptable service. This travel agent changed our tickets twice and repeatedly lied by telling us that’s not there false airline charge twice . In reality, they charged us twice Now the agent refuses to refund our money and keeps sending us in circles with excuses. No one takes responsibility, no one helps, and communication is terrible. This feels dishonest and unprofessional. Save yourself the stress and money—do not use this travel agent.
Claim your business profile now and gain access to all features and respond to customer reviews.
Umrah International
We Are Providing best Umrah Packages, Cheap Flight and Tours Packages to Turkey From All over the Unites States Of America.
travelmanagers.com.au
magicalvacationhomes.com
condor.com
sofia-airport.bg
thaiairways.com
rsd-travel.co.uk
fivestarairways.com
indonesiaimmigration.org
toursofdistinction.net
redtag.ca
