Review Time
Service - I made my purchase then discovered Instagram offered special discount for the product, so I emailed your website requesting the discount for me. This was granted promptly, I was very pleased with the communication. Thank you.The mail service was also prompt and good level of communication to notify of same.The product is exactly as described, I am pleased with its function.The videos and information/education are factual, practical and useful. Thanks for that as well. Normal has good vibes.
I won a give-away with Normal Co and I couldn't be happier with the experience! The customer service team and Lucy were beyond lovely and provided a fast turn around with the prize at Christmas time! Superstars. Products were just a bonus to a great experience. Love the vibes, literally.
Customer service and marketing has been excellent, there’s no complaint about that. I also won this device as a giveaway but had to pay for the pricey custom fees. This 1 star review is simply for the faulty product, the Quinn, which stopped working 6 months in. Struggled to keep it turned off when I needed it to (embarrassing night where I buried it under towels to let the battery run out) and then after that it didn’t turn back on again despite following charging instructions. I didn’t reach out in time for my warranty replacement - again, I won this in a giveaway so unsure what I was entitled to. The short life span is really disappointing for such an expensive product and the low rating is to hold the company accountable for its products.
I got a Charlie, and it worked great... Until it started breaking. I noticed the silicone around the head start to tear, and then eventually the head ripped entirely, breaking the wiring underneath, and now it's broken. I don't seem to be the only person with this issue.
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