itsnormal.com

4.6
4.6 Based on 201 reviews

Making sexual wellness a reality for all....

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Average Rating

4.6

/
5

201 Reviews

5 Star
83%
4 Star
7%
3 Star
2%
2 Star
2%
1 Star
5%

Filtered Reviews

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Review Time

Buddy Harris
Good vibes

Service - I made my purchase then discovered Instagram offered special discount for the product, so I emailed your website requesting the discount for me. This was granted promptly, I was very pleased with the communication. Thank you.The mail service was also prompt and good level of communication to notify of same.The product is exactly as described, I am pleased with its function.The videos and information/education are factual, practical and useful. Thanks for that as well. Normal has good vibes.

5
Date of experience: Jan 25, 2023
Jesse
So happy with my purchase

So happy with my purchase. Quick shipping, clear communication and tracking. Discreet and funky packaging. And the device - exceeded my expectations. I am VERY happy! 😊

5
Date of experience: Jan 25, 2023
Liza Adams
Great communication

Great communication. Customer service helpful with my delivery issue. Hoping the 2nd attempt is successful this week.

4
Date of experience: Jan 15, 2023
Adam B.
Fast delivery discrete packaging

5
Date of experience: Jan 08, 2023
Sara Ferrari
Staff attitude

Staff attitudePromptness

5
Date of experience: Dec 19, 2022
Give-away winner now loyal customer!

I won a give-away with Normal Co and I couldn't be happier with the experience! The customer service team and Lucy were beyond lovely and provided a fast turn around with the prize at Christmas time! Superstars. Products were just a bonus to a great experience. Love the vibes, literally.

5
Date of experience: Dec 19, 2022
Chadwick Ross
Faulty Product

Customer service and marketing has been excellent, there’s no complaint about that. I also won this device as a giveaway but had to pay for the pricey custom fees. This 1 star review is simply for the faulty product, the Quinn, which stopped working 6 months in. Struggled to keep it turned off when I needed it to (embarrassing night where I buried it under towels to let the battery run out) and then after that it didn’t turn back on again despite following charging instructions. I didn’t reach out in time for my warranty replacement - again, I won this in a giveaway so unsure what I was entitled to. The short life span is really disappointing for such an expensive product and the low rating is to hold the company accountable for its products.

1
Date of experience: Dec 19, 2022
FP67
Quinn Review

My gf was super happy with the Quinn, much better than the previous toy we were using with a similar design. It’s small size and high quality build make it perfect for us.

5
Date of experience: Dec 08, 2022
Edwina Wright
Broken toy after just a few months

I got a Charlie, and it worked great... Until it started breaking. I noticed the silicone around the head start to tear, and then eventually the head ripped entirely, breaking the wiring underneath, and now it's broken. I don't seem to be the only person with this issue.

2
Date of experience: Dec 06, 2022
Laura Walker
I love the quality and ethics of this company and the normalisation of desire and erotic playfulness

I love the quality and ethics of this company.

5
Date of experience: Dec 05, 2022

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