Review Time
Stewart & Strauss are a fine example of how customer service should be! I ordered a custom letterman jacket for my daughter whose school does not offer them, and it was ordered and intended as one of the main gifts she will receive for Christmas. When the shipping notification arrived in my email, I did not catch that FedEx had inserted the wrong city for delivery until the date it was scheduled for delivery. In a panic I emailed Stewart and Strauss and within minutes I received a response back that they would contact FedEx, track down my jacket and get the address fixed and the jacket to me. THE VERY NEXT DAY, I received my jacket!!! The quality is superb and the customer service is "old school" and this day and time "old school" service is what customers deserve and is almost unheard of. Stewart & Strauss..... keep up the outstanding work! Jennifer Meggs
Top notch customer service with tons of choices to personalize you new favorite jacket. When I thought I’d put together an Indiana Jones homage letterman jacket, Stewart and Strauss were the best choice. And it turned out great. I can’t wait to wear it on my next trip to Disneyland.
I was looking into getting a "Mardi Gras" colored jacket and after looking at a few sites, the best option was through Stewart & Strauss. What shocked me was how fast it came in as a custom large size jacket. It kept me warm, stylish with my look, and I was even asked about where I bought it. Totally awesome!
Stewart & Strauss: I purchased their hoodie sweater in size XS for $119. The quality was excellent, but it was too large. I contacted them by their website, and they accepted my return with no issues. Several days later, I purchased the same hoodie sweater in size XXS for $139. I wrote to them by their website, noting that I was charged $20 more for the same item, less than one week later. They immediately agreed to refund the difference with no issues. I was very impressed with their friendly customer service. I would order from them again.
EDIT 12/11/24: After posting this review, I received an email from customer support saying that they would refund my order upon receipt of its return, despite the company typically not accepting returns on custom orders. The refund has been issued as of today. One star has been added for the customer service.Good quality product, and customer service seems very willing to work with what you ask for. However, there is no communication between placing a custom order and receiving it in the mail, so if there is a misunderstanding with your direction, you won't know about it until the jacket arrives. I am now unfortunately out $230 (sale price) and would need to order an entirely new jacket to correct the mistake, so two stars have been knocked off for the cost.For prospective customers to avoid this issue, perhaps create a 3D rendering (or provide a photograph, if possible) so that there is a visual for the production team to work with. Or ask if they can send photos of the custom jacket before they actually ship it. I neglected to do either of these things, as I wrongfully assumed--after having dealt with a different company before--that there would be some back-and-forth to ensure I approved of the finished product.Again, though, good quality jacket. Just not quite what I had intended. If your personalization is simple, you should have no issues.
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