Review Time
Non existent customer service. Social media teams are unable to help at all. 6 days since I ordered and not a single response to any queries or updates as to when it will be shipped. Won't ever be using them again. Just hoping this isn't a scam and I actually get my items.- update: item has supposedly been shipped, will wait and see if this arrives and if so what condition it will be in.Customer service does not operate on a weekend so if you have any issues during then, well tough :) im assuming this includes shipping/warehouse staff aswell as it has taken 6 days to ship.Will just be ordering directly from Japan in future. You will only pay the import tax once per order not once per box like any of these UK based sites. Plus with Express international shipping Via Japans own postal service they will likely get there quicker than if you buy from here.
I ordered a couple of Booster Boxes for myself and they arrived VERY quickly. I ended up having a small issue with the order, and when I contacted them about it, they were so quick to respond and so professional. The matter was resolved in no time at all. 10/10 Customer service.Definitely recommend.
Best Company I've dealt with in Mixed Language pokemon TCG-space, From their singles, to auctions, to frequent updates, active social media presence, customer service, Their wide range of products covering all flavours of TCG - not just pokemon, are well priced, well packed, well shipped. I will continue to use them for well-priced products for personal collection and my tiktok shop. I look forward to seeing what they come up with in future and what deals are to be had! - p.s. you can request pokemon TCG-only stuff in their mystery boxes and they hit hard as it's not a gamble like lots of stuff you find online, it's at or above RRP.
I’ve been using Japan2UK for 6 months and it’s always a pleasure! Great stock offered and the customer support is lovely! Just tonight they helped me with an order that I wanted amended in a fast, professional and kind manner. Would strongly recommend them :)
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