Name: jaspertronics.com
Telephone: 8883915596
Rating: 4.7

Pablo Guest

Knew exactly what I was looking for

Knew exactly what I was looking for, found it and sent me an invoice for approval.Once approved, the order was in the mail that day and arrived 4 days before it was needed.Mahalo

Date of experience: Oct 01, 2025

Karly Hill Guest

5 months ago

Failed products & They Do Everything Possible to Get Out of Being Responsible for Their Failed Produ

Do not buy from this company. They are not helpful, they’re accusatory to customers, and their products fail quickly. Purchased a projector lamp with housing from them in June. After about two months our projector showed it needed replaced. Contacted them and was written off that it was the projectors timer and not the lamp. Month and a half later the lamp went completely out and failed. Contacted Jaspertronics again with photos of the failed lamp. They then asked to provide more photos, which I did of all sides of the lamp and housing. Then after that they tried saying they couldn’t find the order from my username. Then after I told them I had changed my username (I only have one eBay account) they tried saying I needed to contact them from the eBay account I purchased the item from. When I told them this is the same account, the username is changed, they told me I was messaging them from their main item listing and not the actual purchase listing and “anyone can do that” which was false. I was going into the previous purchase itself (on the one and only account) to contact them. Then when I went as far as providing my old eBay username, they then said it was out of the 90 day window and they couldn’t help me despite telling them I contacted them in August. They brushed me off again and said it was just the timer in August. I highly recommend reading all of the reviews because there are other customers who have had the same issues with this company.

Date of experience: Sep 30, 2025

mark pack Guest

6 months ago

They had what I needed and a short…

They had what I needed and a short shipping window. Cheaper and faster than everyone else. Highly recommend

Date of experience: Aug 08, 2025

Ariel M. Guest

8 months ago

AMAZING PRICES AND ABOVE AND BEYOND…

AMAZING PRICES AND ABOVE AND BEYOND CUSTOMER SERVICE!Seriously, I was in a real pickle. Our projector burned out right before a huge performance we needed it for.I got on the phone with Trenton and it was as if I hired a personal concierge to guide me through the troubleshooting and installation.They next day delivered the lamps and filters and Trenton even helped when we were getting an error! He didn't need to but he did anyways. He downloaded the manual and helped me scour it until we solved the problem.Why can't every business have people like Trenton? That's what I wanna know!