paxelstore.com

3
3 Based on 3 reviews

...

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Average Rating

3

/
5

3 Reviews

5 Star
33%
4 Star
0%
3 Star
33%
2 Star
0%
1 Star
33%

All Reviews

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psonka25
Excellent customer service

Excellent customer service. Purchased two Hatello-Gibs wall lights. One light developed a slight crack on the ceramic backplate. They sent a replacement backplate out without hesitation. Will definitely be buying other lights for around the house in the near future.

5
Date of experience: Apr 30, 2025
Initial issues with communication but ultimately ok.

After a bad initial experience, the company got in touch to explain the breakdown in communication their end and promised it wouldn’t happen again. They have offered compensation so I’m changing this to 3-stars for now. The lights did eventually arrive so it wasn’t a scam as first thought.

3
Date of experience: Feb 08, 2025
Gwendoline Cook
Stay away

The products are low quality, my lamp broke in less than a week. First they promised to let me exchange it, but then I never heard back from them, after chasing multiple times.

1
Date of experience: Dec 01, 2024

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