jaybe.com

4.8
4.8 Based on 61 reviews

JAY-BE® is the industry leader for Folding Guest Beds, Sofa Beds and other Sleep Smart products. Including Foam-Free, Anti-allergy & Waterproof Children's Mattresses....

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Average Rating

4.8

/
5

61 Reviews

5 Star
93%
4 Star
0%
3 Star
2%
2 Star
0%
1 Star
5%

All Reviews

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NatashaNineteenNinetyEight
Ordered two fold up single beds as we don't currently have a mattress to sleep on. We ordered them,

Ordered two fold up single beds as we don't currently have a mattress to sleep on. We ordered them, timing them to arrive so we wouldn't have to sleep on the floor. Unfortunately there was a mix up with parcel force and they tried to deliver it to the wrong address which meant the beds were sent back to JayBe. We called JayBe and Sarah Hall went above and beyond sorting it out for us. The beds are with us now and we only called her this morning. We live 5 hrs away from the warehouse so we're very impressed and relieved to have beds to sleep on tonight. Tested them out too and they are comfortable. Will be holding onto them for future emergencies. We've previously returned a double folding bed before which was a hassle free process. Very trustworthy company. Won't hesitate to order again.

5
Date of experience: Feb 06, 2026
NatashaNineteenNinetyEight
Sarah Hall 5*

Ordered two fold up single beds as we don't currently have a mattress to sleep on. We ordered them, timing them to arrive so we wouldn't have to sleep on the floor. Unfortunately there was a mix up with parcel force and they tried to deliver it to the wrong address which meant the beds were sent back to JayBe. We called JayBe and Sarah Hall went above and beyond sorting it out for us. The beds are with us now and we only called her this morning. We live 5 hrs away from the warehouse so we're very impressed and relieved to have beds to sleep on tonight. Tested them out too and they are comfortable. Will be holding onto them for future emergencies. We've previously returned a double folding bed before which was a hassle free process. Very trustworthy company. Won't hesitate to order again.

5
Date of experience: Feb 06, 2026
W.Perry
Customer service was great

First and foremost was the customer service I received from Jayne, from the start she was most helpful and we are very grateful. We are very happy with the replacement. Even the delivery driver was extremely helpful.

5
Date of experience: Feb 05, 2026
Joel Lynn
My matteress was hurting me and wore in…

My matteress was hurting me and wore in very quickly in my opinion. a quick email to jay be and im receiving a replacement ive never used a guarantee on anything beforehand and they have been amazing.

5
Date of experience: Feb 05, 2026
Mrs Hillman
Have had this jay-B bed a while and had…

Have had this jay-B bed a while and had problems with the base got onto Jay-B services and emailed them explaining fault and they are sending me a replacement absolutely fantastic service.I am so happy with the service Thank you Jay-B

5
Date of experience: Jan 29, 2026
Nessa
Folding Bed

I borrowed my friends folding bed amazing I was staying with my daughter to helpCare following surgery so ordered my own to discover I had made a mistake I spoke to Sarah Hall who has restored my faith in human Nature arranged and ordered a replacement Look no further then thisCompany Quality folding beds and customer services

5
Date of experience: Jan 29, 2026
Stephen P
Aftersales team very helpful

Aftersales team very helpful. I needed a couple another clip to hold the bed together when its folded up and it was sent out straight away even though the product was bought over 2 years prior 👏👏

5
Date of experience: Jan 28, 2026
Phyl
Folding bed

Absolutely outstanding after sales service from this company.

5
Date of experience: Jan 16, 2026
Robert Frampton
Excellent communication and first class…

Excellent communication and first class customer service from an honourable company. Many thanks

5
Date of experience: Dec 17, 2025
Tina
Easy no fuss to get a replacement bed…

Easy no fuss to get a replacement bed frame. Customer service provider Jayne was very professional and helpful.

5
Date of experience: Dec 11, 2025

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