Review Time
TOTAL SCAMMERS, they write their own positive reviews!!! All negative reviews are the actual reviews the clients are writing.
This company is a scam. Not a single one of the almost hundred apartments within our building has had a positive experience with them.
They dont reply to emails, they charge whatever they want when they want to, when they have a fault in "forgetting to charge you" they just apply an interest charge when its totally on them, and they never ever solve a SINGLE problem.
We decided to hire a lawyer and put an end to this scam, but please dont fall into this as we, unfortunately, did.
I want to take a moment to express my gratitude to our concierge. Over the past year, she has always been friendly, accessible, and willing to assist. She consistently goes above and beyond to address any concerns or provide answers, making her an invaluable part of our community and building. ‘Thank you!’
As a property management agency acting on behalf of a leaseholder, our experience with this management company has been nothing short of disgraceful. An invoice that was supposed to be issued was never sent, and by the time we got involved, we were already at a disadvantage. We have made several attempts to get clarification on charges, but our communications have been ignored. This lack of responsiveness is unacceptable for a company specializing in property management. We have formally requested their complaints procedure but doubt we will hear back. Their behavior shows a shocking lack of professionalism and accountability. Avoid this company; they have been entirely unhelpful from start to finish.
The legal team has made the process of selling our flat extremely frustrating. They are unresponsive and hard to communicate with. While the management company is relatively responsive, they fail to take any action. I would seriously think twice about purchasing a flat managed by this company.
As a property management agency representing a leaseholder at a local apartment complex, our experience with this management company has been appalling. An invoice that was supposed to be issued in late September was never sent, and by the time we got involved in November, we were already at a disadvantage. We have tried to get basic clarification on an unclear charge, but despite reaching out to various staff members, our emails have gone unanswered. Even phone calls have yielded no results. As a managing agent, we recognize the need for prompt and professional responses, and it is unacceptable for a company specializing in this field to ignore repeated requests. We have requested their complaints procedure but doubt we'll receive a response. Their conduct reflects a troubling lack of professionalism and basic customer service. Avoid this company; they have been entirely unhelpful from the beginning.
Steer clear of this company! They are deceitful and untrustworthy. We recently received an unexpected maintenance bill for an EV charger, with only seven days to pay before they threaten legal action. No one else in our community has received such a bill, and we don’t even use the charger, which is non-functional. They have not responded to our appeals. They are simply dishonest!
This review is dedicated to our Estate Manager and her colleague. Since they took over our account management, their service has been friendly, responsive, and professional. They are actively addressing legacy issues and improving the overall standards in our community. Previously, my rating of this company would have been no more than 3 stars, but these two deserve a full 5-star review, and I hope to rate the company even higher in the future.
Our contact at the management company has been exceptional, addressing any issues we've encountered this year efficiently. This support, along with handling regular accounts and maintenance, has made our responsibilities as directors much easier, and we truly appreciate it.
As a landlord of an apartment, I have interacted with this company multiple times in the past and have found them consistently responsive and helpful. Recently, I faced specific issues related to parking and water damage, which were handled professionally, providing the assistance I needed.
I have collaborated with this management company since 2018 in my role as a director for a resident management company. They are organized, responsive, and a pleasure to work with. They respect contractors, ensuring good service delivery. We have had a positive experience since partnering with them.
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As a TPI (The Property Institute) registered property management company founded in 2004, we manage residential and mixed use developments across the UK. From the very beginning we've adopted the philosophy of ‘taking care of your property as though we live there'.
Managing a residential development may seem straight forward, but it's surprisingly complex, needing the right people, systems and processes. We've built many strong client relationships over the past 20 years through getting it right.See more
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