Review Time
I visited the Battersea Power Station Jo Malone store on Sunday 12th October 2025, looking for small gift items to add to teenage girls’ gift bags. I was completely unsure of what to choose, but Zareen approached me and offered help straight away.She was warm, knowledgeable and incredibly informative. Zareen guided me through the products, suggested items suitable for teenagers, and even told me about your engraving services. Her customer service was outstanding, and she made the whole experience enjoyable and stress-free.I honestly couldn’t have had a better experience. If all staff delivered the same level of service as Zareen, your customer satisfaction and sales would definitely reflect it. I rarely leave reviews, but she genuinely deserved a shout-out. I will definitely be returning.
I really don’t understand what the Jo Malone Hype is about. I never get this mad about bad purchases I make but this one was bad in so many ways. First because it was at an airport Duty Free location. Never buying fragrances at Duty Free ever again because you can’t return it and you can’t even go on the brand’s website to review it. But mostly because of the actual product, Jo Malone Orange Blossom, for a staggering $100 for a tiny bottle. The fragrance lasts for minutes literally and I swear it smells different every time I spray it and at first it is not a good smell. It’s like a spoiled orange at first but then it gets ok and then it disappears completely. I put it on 1 hr ago on my wrists, neck, sweater and, nothing, no smell, not even a faint one. What choice do I have but to keep wearing it after the huge investment! Never ever got a compliment after putting this fragrance on not even from my husband who lives with me and is nearby when I first spray it on. And he mentions on every fragrance or deodorant I wear because he is sensitive to smells. This one he doesn’t even know I put it on. It’s like I never wore it. It’s odd! Worst of all is not even being able to send them a msg and let them know how unsatisfied I am with their product, my first, and last, purchase of their products. Their website does not accept msgs unless you have an order number. I have been trying since I bought the product back on September 26th. What a huge regret. Could have bought 3 dupes at Dossier and been beyond happy. I just love orange blossom scent so I felt like I was missing out not buying this hyped up brand. I actually bought the last bottle at the Duty Free location, so it made me even more excited and sure I was buying the best perfume ever. What a disappointment and waste of my money.
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to Jo Malone Online. Shop signature
fragrances, cologne, bath and body products, home fragrance products, and skin care products.
