Review Time
I ordered a cake, but it wasn't delivered despite receiving a message indicating it had been. I emailed the support team but received no reply. I also tried calling, but there was no response. This feels like a scam; exercise caution when placing orders.
I placed an order for a cake last night with a delivery time promised between 9 PM and 10 PM. I waited until midnight, but there was no delivery or call. When I called back, I was met with a message stating that no one was available. This company appears to be taking people's money without delivering. I advise against ordering from them; there are many others that provide better service.
The service consistently creates issues with online deliveries. I ordered several items for a birthday celebration, paid online, but received no confirmation. Upon returning, I tried reaching out multiple times with no success. Eventually, I got a vague explanation about a computer glitch. On the day of the event, the cake was finally delivered, but two items were missing. I still haven't received any response regarding the missing items. This company is incredibly disappointing; even basic service is lacking.
I ordered a cake for delivery on August 25th between 2 PM and 4 PM, making the payment online. The delivery did not happen, and my brother had to call them at 9:30 PM to check the status. They provided various excuses and ended up sending different cakes late at night. This is the second time I've faced such issues. They should at least inform the customer about delays, which is very disheartening.
I placed an order for a 1 kg cake on the evening of July 22nd, expected to be delivered before 8 PM. The delivery person couldn't find the address and returned without delivering. Now, the number that used to confirm orders is unhelpful, directing me to call their online support, which has no available contact. I've sent multiple messages on WhatsApp, but no one is responding. This feels like a scam, and I urge others to be cautious.
I had a terrible experience with the cake ordered for my son's birthday. When I informed the staff about the dry and sandy texture, they dismissed my concerns, stating I should have reported it within 12 hours. I was very disappointed to serve such a poor cake to my guests.
I bought a black forest cake for my parents' anniversary, but the quality was extremely poor. The shopkeeper provided me with an old stock cake, which was evident due to the appearance of the cream. It was a very disappointing experience, and I will advise others to avoid this place.
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