Review Time
Ordered a glycol chiller from Howdy which needed to be custom made by the manufacturer. Not only were they incredibly great to get the order together with - when the manufacturer goofed up, Howdy really went to bat and got it squared away.
Excellent organization - looking forward to working with them again.
Ordered a glycol chiller from Howdy which needed to be custom made by the manufacturer. Not only were they incredibly great to get the order together with - when the manufacturer goofed up, Howdy really went to bat and got it squared away.Excellent organization - looking forward to working with them again.
Update to my below review: A week after i put in my second order and paid them they finally responded to my request via chat. Turns out my second order was ALSO out of stock. But they didn't just cancel my order this time. No they left it going, ordered the parts, and basically stalled for time. Finally got someone to tell me this and that they wouldn't even have the items until the following week and than they would ship to me. So i cancelled my order. Original review:Website inventory is not accurate. If they dont have your item they will charge you for it, than you will get a random email saying your order was cancelled with nothing else telling you why. Than you have to contact customer support to find out they made a mistake. So i tried to order something else, but the coupon they reel you in with on your first order doesnt work any more, so wait a couple more days for customer service to get back to me. Now my second order attempt. The website says same day shipping but here i am 5 days later with nothing but lies/excuses about "oh the truck was late we will get it packed up". Like was it late 3 days in a row or something?Really nice looking website, but customer service is non existent and or employees dont know or are not doing their jobs. Stay away. Go get the same supplies somewhere else like morebeer.com
Ordered a $1300 item. Received it quickly, but with significantly missing parts -- unusable. Attempted to contact via customer service email several times as well as through multiple phone call attempts. No one ever contacted me back. I have turned to Paypal for a refund.
Absolutely horrible seller. I bought several kits off the web site without reading reviews. Huge mistake.Seller has zero communication. He never sent tracking information, two items showed up, never received the rest. I sent follow up emails, he didn't reply, I called a few times and left a message with my phone number, he never called back.The order was almost 2 months ago. I ended up filing a dispute with Paypal and had to have it escalated. The day before Paypal ruled in my favor, seller finally replied, so gave a rebuttal, which the seller ignored. In the end, I was given a refund.PoolZoom aka Howdy Brewer is a horrible, terrible seller. I've had nothing but problems. He refuses to communicate in any form.This is my first and last time buying from this absolutely disgrace of a seller.
Although we did eventually get our order. It was slow. Got a tracking number but it never went in the mail so 2 weeks later we called for 2 weeks every day to get it going. They gave us a coupon so we got another small thing and had to go through the calling everyday process to get that in the mail too when it didn’t go out. They were cheaper than everyone else but they are very slow and I don’t know how much longer getting my stuff would have taken if I hadn’t continually called. They get 2 stars for good pricing(with discounts) but getting your stuff takes awhile and takes some work on your part. So I’d say if you want something big, you may get frustrated but if you keep calling the deal may be worth the effort. dealspotr has the best coupons for them
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