Review Time
My daughter, Bethany, had went to one of the JustCuts locations for a simple trim, and ended up with half of her head of hair chopped off. It looked as it had been chopped off with a damn butcher knife on a chopping board. They had refused to give me a refund or any compensation. I even paid $75 for a shampoo and blow-dry. Worst experience ever. Not to mention, Susan shot herself and made us pay another $75. Shoutout to my barber Clementine. #LowTaperFade. I also got a haircut in the back alleyway of the Coles at semaphore and it was better than this crap. Don't ever come to this salon, better off chopping at home.
My daughter, Bethany, had went to one of the JustCuts locations for a simple trim, and ended up with half of her head of hair chopped off. It looked as it had been chopped off with a damn butcher knife on a chopping board. They had refused to give me a refund or any compensation. I even paid $75 for a shampoo and blow-dry. Worst experience ever. Not to mention, Susan shot herself and made us pay another $75. Shoutout to my barber Clementine. #LowTaperFade. I also got a haircut in the back alleyway of the Coles at semaphore and it was better than this crap. Don't ever come to this salon, better off chopping at home.
I went to JustCuts Majura Park in Canberra for a haircut after seeing their advertised price of $45, but I had an unpleasant experience due to unexpected charges. I told the stylist the short hairstyle I wanted, and she wet my hair and began cutting. After a while, she asked if I wanted my hair blow-dried. I initially declined, but she insisted that she couldn’t cut accurately without blow-drying, so I agreed. After finishing the cut, my partner paid for the service, and later handed me the receipt. I was shocked to see the total charge was $90—$45 for the haircut and another $45 for the blow-dry. This felt deceptive, as I wasn’t informed that the blow-dry would cost the same as the haircut. I contacted the owner, who agreed to refund the extra charge, but two weeks later, I still haven’t received the refund. Despite multiple follow-ups, there has been no response. I’m disappointed and feel misled by both the extra charge and the business’s failure to honour their word on the refund.
I went to JustCuts Majura Park in Canberra for a haircut after seeing their advertised price of $45, but I had an unpleasant experience due to unexpected charges. I told the stylist the short hairstyle I wanted, and she wet my hair and began cutting. After a while, she asked if I wanted my hair blow-dried. I initially declined, but she insisted that she couldn’t cut accurately without blow-drying, so I agreed. After finishing the cut, my partner paid for the service, and later handed me the receipt. I was shocked to see the total charge was $90—$45 for the haircut and another $45 for the blow-dry. This felt deceptive, as I wasn’t informed that the blow-dry would cost the same as the haircut. I contacted the owner, who agreed to refund the extra charge, but two weeks later, I still haven’t received the refund. Despite multiple follow-ups, there has been no response. I’m disappointed and feel misled by both the extra charge and the business’s failure to honour their word on the refund.
I am disappointed with the quality of this shop. As a franchisor or owner, I would be embarrassed to associate my name with it. Don't bother complaining—they ignore feedback and don't respond to emails, even to their head office.They only cut half a head and consider it a complete job. Hair is crucial for one's well-being and having an inexperienced or apprentice butcher grab some scissor and pretend to be a hairdresser negatively impacts the mental health of clients
I am disappointed with the quality of this shop. As a franchisor or owner, I would be embarrassed to associate my name with it. Don't bother complaining—they ignore feedback and don't respond to emails, even to their head office.They only cut half a head and consider it a complete job. Hair is crucial for one's well-being and having an inexperienced or apprentice butcher grab some scissor and pretend to be a hairdresser negatively impacts the mental health of clients
Charged $75 for shampoo, scalp massage and blow dry at their Belconnen store today (Feb 9). I am sure they made a mistake because on their website it says shampoo is complimentary with the blow dry. The stylist argued with me and insisted they charged for the shampoo and blow dry SEPARATELY ! I could've asked to speak to the manager, but my daughter was getting upset and I didn't want to create a scene, so I paid and left. I think I deserve an explanation, given what was published on their website.
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Just Cuts, Style cuts for everybody
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