Review Time
If I could give this company zero stars I would. I ordered a customized doormat March 3, 2022. Here it is Sep 2023 and I have still never received the doormat. I contacted them several times and no response and now they don't even have a website for me to contact them on. This is ridiculous and wrong. Something needs to be done about this company.
I ordered a customized doormat on March 3, 2022, It’s now April 2023 and I still don’t have the doormat. I have contacted them half a dozen times over the last year. One time they answered they had gotten it back from China and didn’t like the way it looked so reordered it. I have gotten several responses to my emails that was in French and Dutch or German and had to have my phone translate it for me and it was just excuses, no real information about when my order might arrive. The tracking number didn’t work. I finally contacted my credit card company and it is out of the time frame to register a dispute. I have decided to never order anything advertised on Facebook!DO NOT order from this company. Like other reviewers I have come to realize this is company is a SCAM!!!
Ordered a door mat on December 12 for our granddaughter to give our daughter for Christmas. Multiple emails have gone unanswered. “Tracking” link still says waiting for shipper update. We have been scammed. DO NOT USE THIS SITE!!!!
I agree with most of the other reviews it is a SCAM. After 2 months of e-mails back and forth we still have not gotten our door mat. The site says 10 to 12 days shipping to US. Have repeatedly ask for a refund, but have not gotten one. Don't waste your time or money.
Ordered a painting at the end of November as a Christmas gift. It was supposed to be delivered before December 15th but was actually only shipped on December 20th so it arrived was after Christmas. What a surprise when I opened the box and realized they spelled the name of my dog wrong, forgot the first letter.. And on top of everything, I paid for an electronic version of the picture which I never got. I have been trying to contact them by email for the past 2 weeks and do not get any reply. This website is a SCAM, stay away from it!
Ordered mat at beginning of December, nothing arrived and got a reply from customer service saying that it was delivered to my address… nothing has arrived. Checked shipping information and it appears to be drop shipped. Have tried to push for more details e.g. UK shipping/tracking numbers but have a feeling that they are blatantly lying. Reported to trading standards. Avoid and use another site for novelty gifts!
Avoid this company !. Their customer service is non existent. They were advertising at the start of December with Christmas delivery. I ordered at the start of December for Christmas delivery, Now I understand that there are a lot of industrial disputes in the UK, but I have since found out this is NOT dispatched from the UK, so that is not the reason for the delay. When you check your order you get a tracking order number which does not exist. I have emailed them twice and not received a reply to either. I have accepted that I might never see this. All I would say is if you are ever going to order from an unknown seller, always check on this site first. If I had, I would never have ordered from them
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