Review Time
I have purchased two turtles neck sweaters Jan 27, 2026. They claim the material made in France, I haven’t received the package yet. “$54.00” I’ve had paid. I haven’t tried to contact them yet but I think I will have to. And notify my bank.
I placed an order with Kaila Boutique on January 6 for a dress needed for a time-sensitive event, based on the advertised 5–9 business day delivery and a 30-day money-back guarantee.
More than 19 days later, the item was still in transit with no delivery date, no last-mile carrier assigned, and confusing routing (the package reached my city and was then rerouted to another state). Because the dress did not arrive in time, I had to purchase a replacement at additional cost.
Despite multiple emails and clear documentation, the company refused to issue a refund, stating that they do not process refunds for items still in transit — even though the product was not delivered within a reasonable timeframe and missed its intended purpose.
Communication was largely scripted, and responsibility was shifted to the shipping carrier rather than offering a customer-focused resolution.
I’m sharing this experience so others are aware of the shipping delays, lack of flexibility, and refund challenges I encountered. Unfortunately, this was not the level of service I expected.
It seems they operate as a drop shipping site or something alike, relying on a third-party shipping service. I ended up paying for a counterfeit shipping label, and they showed no responsibility or willingness to investigate the issue. If you're going to work with a questionable shipping company, it would be wise to take customer concerns seriously and explore alternative shipping methods for your products. Ultimately, making customers bear the cost is poor business practice.
This has been the most frustrating site I’ve ever ordered from. I found a pair of boots that I loved and decided to finally purchase them for the winter after saving them. The price seemed great, especially with no shipping costs (I’m in the UK). Unfortunately, it turned out to be too good to be true. After a week and a half with only a purchase confirmation email, I reached out to inquire about my order. What followed was a nightmare of an online shopping experience. I was initially told they were busy due to the holiday season, which I understood, so I requested updates on my order. Two weeks passed with no further communication, prompting me to send seven emails in two days. Eventually, I was informed that my item was unavailable and was offered a discount on their other products or a replacement, which I hesitated to accept given their track record. I asked for a refund as per their policy, but kept receiving the same automated responses urging me to choose from their options, as if I’d want anything to do with their service again. Frustrated, I decided to dispute the charge with my bank, and I’m grateful they helped me resolve this. In summary, avoid this site at all costs!
I had a very disappointing experience with my order for a white dress intended for my engagement photo shoot. The item I received was completely different from what was shown and described on the company’s website. The quality was poor, and the design did not match the advertised product at all. The difference between what was promised and what I received was unacceptable.
When I reached out to the company for a refund, I was offered a 30% discount code to keep the incorrect item instead of a proper resolution. This response did not address the false advertising or the subpar quality of the product.
This situation has been incredibly frustrating, especially considering the significance of the occasion for which I needed the dress. I cannot recommend this company, as customers should be cautious that the items they receive may not align with what is advertised and that the company seems reluctant to issue refunds.
I placed an order through a social media platform about a month ago, but it was never shipped. I reached out to their support, and four days ago received only an automated response saying my email was forwarded. The slow response has been very unprofessional and concerning, which makes me doubt the company's reliability.
I just received two pairs of shoes from this website. Like a previous reviewer mentioned, they were not the same color as advertised, with a poor finish. They were folded in the packaging and did not fit properly. I've spent over an hour trying to find a way to return them for a refund but have had no luck. I will heed the advice of other reviewers and use a payment service in the future. I would expect more scrutiny from the platform regarding the retailers they allow to advertise!
CAUTION: UNRELIABLE SELLER! I placed an order for jeans, and after a month and a half, I received some poorly made printed 'pants' that felt like low-quality swimsuit material. I reached out to the support team but received no response. I ended up throwing them away. $53 wasted.
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