Review Time
I have ordered some LVT flooring from W&B online and I am really satisfied with the customer service.
A special mention to Cheuk as she was very helpful and solved my problems at the earliest.
I would recommend W&B to my friends and family for the future purchases.
I am really pleased with the purchase.
We spoke to Cheuk-Yee on the phone and she was fantastic! Friendly, knowledgeable, and really helpful, she guided us through our wooden flooring options and answered all our questions. Her advice made the process easy and stress-free. We were even loaned the huge flooring boards to check the flooring worked at home. Excellent service—highly recommend!
We spoke to Cheuk-Yee on the phone and she was fantastic! Friendly, knowledgeable, and really helpful, she guided us through our wooden flooring options and answered all our questions. Her advice made the process easy and stress-free. We were even loaned the huge flooring boards to check the flooring worked at home. Excellent service—highly recommend!
Excellent customer service. Thank you to Veronica for answering all the questions and Riza for taking my order over the phone. All very smooth and helpful. Fantastic selection of flooring products and reasonably priced. Would highly recommend.
I am extremely disappointed with both the product quality and the lack of customer support. The item arrived stained and clearly below acceptable standards. Despite raising this issue, there was no proper assistance or advisory support provided regarding the wood or how to resolve the problem.As a direct result of this poor service and defective product, the entire project has now been delayed by 10 weeks. This has caused unnecessary stress, disruption, and additional costs. I would not recommend this supplier to anyone expecting quality products or reliable after-sales support.Happy to provide photos to show the issue of the discoloration which supplier claims it is fine.
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Wood and Beyond are importers and specialist suppliers of high quality hardwood products ranging from solid hardwood floors, engineered hardwood floors to decking boards and wooden worktops. The products you see on the site are all in stock and ready for immediate delivery. The hardwood is sourced straight from the manufacturer and by marketing directly online, we are able to offer premium products at the most competitive prices. For those looking for hardwood flooring, we offer solid wood which is made from one piece of hardwood timber such as oak and engineered wood which is made from a three layer core of hardwood together with plywood and a top layer of hardwood veneer. There is also a vast choice of wooden worktops such as oak, walnut, iroko and decking. Finally, we also offer useful how-to guides, from hardwood flooring installation to tips for maintaining your worktop.See more
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