Review Time
Customer service is excellent! Considering the major time difference between myself and Annie she has been nothing but AMAZING! She is literally taking my hand and walking me through the process to ensure that I have all that I need to not just get started but be successful as well. For anyone who is out there like me please when you speak to any of their representatives be pleasant. They will literally do everything in their power to help you out! Along with that they don't even make you pay UPFRONT for their services(FOR THE BUSINESS). For a company like this to care about the little people is beyond IMPRESSIVE! If you have the fortune of speaking with Annie, be nice, listen and watch as she guides you through mental processes you haven't even thought of yet!Mahalo nui!
Had an issue with not being able to log into Karafun. Started to panic as I needed it for a family function I was hosting the next day and was up till midnight trying to resolve my issue without success. Resorted to seeking help and Paul, from Karafun, understood my dilemma and provided succinct instructions which worked. So relieved....and our function went off without a hitch or the knowledge of the anxiety I went through the previous night. As we say here Paul, nga mihi ki a koe (thank you so very much)
I really am impressed by the customer service. I had an issue with a Party Pass and within a short amount of time I was contacted and had my issue resolved. It was my mistake yet the company was willing to work with me to make it right so that my event would not be affected negatively.
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