Review Time
I had a very unsatisfactory experience with the service. The items I received were damaged and appeared to be of very low quality, which was surprising considering the cost. The support team was also disappointing. Despite submitting images of the damaged products, I was met with a lack of resolution due to a strict return policy, showing no leniency for holiday gifts or defective items.
WARNING TO BUYERS!!!!! The seller is offering TOV furniture as their own. I was met with laughter when I requested a price match for the same chair, despite providing proof that it is the identical item being sold under a different name at a higher price. I am formally seeking a price match for a recent purchase I made at the store. I discovered a similar item available at a lower price from another retailer. The seller is promoting the same chair under an alternate name, but at a much higher price and with free shipping. I believe this case justifies a price match. It's important to note that the chair from the seller is clearly marked with an alternative advertised retail name, along with the accompanying accent pillow.
My Order Details:
Item Purchased: Lottie Swivel Chair, SKU 012198768
Date of Purchase: 12/04/2025
Price Paid: $698.99, QTY 2, Total with Shipping $1,760.86
Competitor's Price: $599.00
Evidence of Price: Link to the product page or attach a photo/screenshot of the competitor's current price/advertisement
The products are truly stunning. The service is both professional and prompt. My black velvet nutcracker pillows are beautiful. The black deer are lovely as well; I ordered a set, but one arrived broken. I sent a picture, and they responded quickly and professionally with a refund. I hope they have the same one available next year because I plan to buy it again, along with a gorgeous nutcracker that I missed out on. Overall, a great company with exceptional products and service.
The offerings from the company are fantastic. The service is both professional and prompt. My black velvet nutcracker pillows are beautiful, and the black deer decorations are lovely. I ordered a set, but one arrived damaged. After I sent a picture, they responded quickly and professionally with a refund. I hope they have the same item next year; I plan to purchase it again, along with a stunning nutcracker that I missed out on. Excellent company with exceptional products and service.
The item I received was broken, likely due to its fragility, but it was swiftly replaced and resent with an option for a refund. When the replacement arrived, it was in perfect condition. The service representative was outstanding, consistently following up to ensure our satisfaction and that everything was in great shape.
I bought a headboard from a local store, but it didn't include the side rails. Initially, I struggled to contact customer service, but later learned that the company had gone through bankruptcy. After some months, I reached out to the new customer service, and the representative was incredibly helpful, checking in multiple times and ordering the side rails for me. I'm thrilled to finally assemble the complete bed. The new company has a top-notch customer service department.
I encountered a shipping issue (not the company's fault), and the customer service representative was truly impressive. A replacement was sent promptly, and she followed up after shipping to ensure I received the new item in good condition. This level of customer service is rare, and I am very pleased with her professionalism and commitment. Thank you!
The product I ordered online arrived severely damaged. The customer service department was unresponsive, and when they finally did reply, they refused to replace or refund my purchase. This was a costly order, and despite liking the product offerings, I would never do business with them again, even at a significantly lower price. Their customer service is nonexistent, and I don't trust this company due to poor ethics and business practices.
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