Review Time
I ordered a custom-sized latex bed for my home from a local showroom. Unfortunately, the representative delivered the incorrect size twice. First, I received a larger bed than ordered, and then a smaller one. After collecting the bed and invoice, I was told the order would be canceled. However, three days later, I received a message stating that the cancellation wasn't possible and that the size was correct. The outer cover was removed, and I was informed that the bed was made according to a default size. This has been a very frustrating experience. The lack of professionalism and misleading information has left me extremely disappointed. I would advise others to avoid this service provider to protect their hard-earned money.
I ordered custom size latex bed for my house . From chennai showroom near Skywalk bridge. The shop person , delivered different size bed . He did twice with me ,i ordered 77x72 8inch . 1st he gave oversized 78x73 and 2nd he gave under size 75x71 . Then he collected the bed &invoice saying he would cancell . But after 3 days he send sms he can't cancel and size is correct . He removed bed outer cover and informed me bed is made according to default size . Very bad experience iam facing . So unprofessional , false statement so disappointed with morning owl. Poor service . Don't wast your hard earned money with this service provider .
We want to thank Prakash, who guided us patiently, for our purchase decision. He was instrumental in helping us select the correct mattress. He helped us understand the minute difference between each mattress type and pick the correct one for our combined needs.Post the purchase, he was diligent and speedy in shipping the mattress while being transparent on the date of delivery. He followed up daily and on the day of delivery to make sure the mattress reached our home hassle-free. It is commendable that the Morning Owl team is small in size but considerable in their professionalism and courtesy. At the onset, we are benefiting from the mattress and are very happy with the quality, service, and overall experience with the Morning Owl.We will update our review post in a few months on how the mattress performs. We have purchased the 7 Zone Natural Latex Mattress 8 inch thickness.
Amazing mattressesOrdered two medium firm mattresses. They are perfect. My family member who used to always wake up with backpain says she no longer has back pain.And the service was really good too. The personnel helped us a lot with ordering and delivery of the products.
Had purchased Queen size full latex mattress recently , very happy and glad that I chose this mattress, the comfort is amazing, and quality is excellent. However it would be better if they provide with side hand grips so that it would be helpful when changing bed covers. Mr.Naimathullah - Chennai branch Head ( BDM )was really helpful in choosing the right mattress.
Mattress started sagging after 3 years in the middle even though the instructions for care were followed. I contacted them regarding this issue on Dec 18, 2024 as the mattress was under the warranty and today is 6 March, 2025 when I am writing this review. 1) I have not received my mattress yet!2) There is virtually no customer support on call or even on email. Till date I have sent them 49 emails and have called multiple times but negligible support was given.3) Since more than a month I am using an irregular cotton mattress for a week which is not even mine and have started having some serious back pains impacting my productivity quite badly!
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Morning Owl is a natural latex mattress company which creates Natural luxury mattress.
The Morning Owl mattress is made of 100% natural latex. Because of it’s all-natural origin, you do not have to worry about toxic chemicals or metals being present in a latex mattress, unlike other mattresses.
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