Review Time
The worst company and customer service ever. The payment should be done before receiving the food to confirm the order, the order received was missing 12 shawarma’s and 4 Pepsi, the driver doesn’t have any information about the total amount or even what does the order include!!! He easily replied that we only deliver !!! I asked him to take back the order because the order is missing and he agreed to follow up with the company and get back to me. Later-then, he is not answering my call and even after contacting the customer service they were asking me to send them a picture to prove the missing items!! In my case, the driver took the order back so how will I send them a picture?! Now.. I didn’t receive the order at all and I also lost my money. Will never deal with them again. I even made a case against them.
Extremely poor service. Ordered not delivered for 2.5 hours and then cancelled. After complaining customer service called and they are not helpful at all. Money will be refunded in 7 working days. No compensation given as promised on the app for late delivery. Order was simple pizza from Pizza Hut and they had no idea why it was cancelled. They promised on chat to compensate but later on phone they refused. This is a poor app. Talabat is tried and trusted and prompt with customer service.
Bad customer service at all … its not about miney its about respect … the application put wrong location, they said for me that i need to go to bring my order , from lagoona mall they put the food on floor because lagoona mall its close already sooo how i can go to bring my food ??? From the floor wich gate ? Wich area ??? Driver liar customer service zero experience….. when i said that i will call the police if my money not back they add the money on my wallet after 1:30 hours …. There is no respect or logic way to speek …
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