Review Time
The item I purchased wasn’t exactly what I was looking for & emailed the customer services for a return enquiry - Tracy was very prompt and helpful with her responses & that is what I call an excellent customer service 👍👍
I purchased a green retro under-counter fridge and I'm quite happy with it. The color enhances my kitchen and it's spacious inside. However, the delivery process was problematic, which led to my three-star rating. I received a last-minute message about the delivery time and was unable to be there, resulting in the fridge being left in my communal entrance. This was inconvenient, especially for my disabled neighbor. I suggest being cautious with delivery arrangements, as I had to hire another company to move it upstairs. On a positive note, customer service was excellent; a representative handled my complaint efficiently and even registered my warranty for me, which was very helpful.
I had a conversation this morning with a representative from customer service regarding my carpet shampooer that wasn't functioning properly. She went above and beyond to assist me, both over the phone and through follow-up emails. The item is now being returned as faulty for a refund, but I would confidently purchase from this company again, knowing they would address any issues. Outstanding service and support, thank you!
I had an issue with my vacuum not holding a charge. After contacting customer service, I was thrilled to learn that my battery would be replaced under warranty. The representative was incredibly helpful and responded quickly. A very happy customer!
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With a rich heritage dating back to 1931 Swan is proud that each product is conceived and designed at its headquarters in the heart of the UK, backed up by a 160 strong support team including in house designers, customer services and quality control; producing appliances, cookware and kitchen accessories that are available around the world and designed for life.See more
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