Review Time
Rated 5 stars because I couldn't think of a reason to rate lower. I was worried about paying up front but no need. Spoke to the control room who took all my details. Within 5 mins was called back by the actual operative. I could track his arrival on the link to see how long he would be. He called me to say how long, within 25 mins he was there. 5 mins later I was back in my car. He even tested my key battery.
The call centre was great. Very hepfull for what I needed. Was a bit worried about paying up front , worried for nothing . Only low point was I waited a bit longer than I thought, apart from that couldn't fault them got a message when they were on the way was able to track the lock Smith right to the door. James the lock Smith was very professional was in my car in a crack. Spare key cut all done in less than ten minutes highly recommended.
Very quick and easy service. The key locksmith was very helpful and after not being able to fix my car the first time (due to no fault of his own) he came out the following day. Control team could work on there customer service skills slightly. Although they were very efficient and helpful, they could have been slightly more professional.
The main number (control room) answered quickly, were extremely helpful and reassuring. The locksmith who arrived came within the hour as I’d been told and he was so friendly and very quickly got me back into the car. The whole experience was excellent and they made a horrible situation so much easier.
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