Review Time
Very easy to deal with got through to someone quickly on the phone who gave me a detailed quote and got me booked in. The technician called when he was in his way and got our fob and blade cloned within 30 mins and all at a much lower price than other quotes.
My car key has been faulty for the last two must. We've struggled to open and close the door. I was put in touch with AA and within 30 minutes they were in touch and gave me quote for replacing the key. It was a very challenging job but they managed to sort out the problem in 1 day which was amazing given the complexity of the problem. They not only replaced the key but gave me a spare key. I am a very satisfied customer of AA and highly recommend them.
So of all days on my birthday got a call from hubby that his key had snapped off at petrol station..he was stuck.. out I ran having phoned RAC who advised no key cover but for £150 could add but then further charges would apply..I contacted Keyassist and Lee was great..He was with us inside 3/4 hour and cut a new key,recoded it and then boosted battery to get hubby back moving as through trying desperatelyto use battery hsd doed too.Great guy,great service £234 for the whole thing..so possibly on par with what would've been charged through RAC anyway but a lot quicker and key is guaranteed..so in an emergency I'd certainly recommend this company.
DO NOT USE Called at 11am, paid £142 immediately for the call-out to release the car keys locked in my car, and was given a two hour window with the assurance of a call/text from the technician. No contact was made by the technician. Contacted the call handlers after 45 minutes, again after another 30 minutes and again after another 30 minutes to be assured the technician had been delayed on a previous job. I was assured he had my job and would be with me. I was informed he was quite a distance away even though I had been originally told he was within a ten mile radius.Nearly three hours later, my friend called to express her concern at the time taken to be contacted as I am nearly 70 and had been standing in a biting wind in an unfamiliar part of the country without contact from the technician. The company would not now answer my calls or hang up if answered. Eventually I was contacted by a technician at 2pm and informed he would be with me at 3.15pm. He had only just been given the job!He kept me informed of his arrival time, was extremely friendly and arrived at the appointed time.Dishonest and misleading information given by the call handlers was unacceptable and potentially dangerous. The disregard for any form of customer service once the payment was made was poor. 4 and 1/4 hours wait was avoidable. I have yet to receive my receipt for payment despite numerous requests or a resolution from the company after an internal investigation.My one star feedback is for the technician and not the service received from the company!
Fab experience!!Locked keys in boot!! Panicked - rang key assist, lady who took my call was fabulous and very patient.Waited a couple of hours for the gentleman to arrive and he was lovely, got on with the job and before I knew it I was back in my car and driving home. Would definitely recommend.
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