Review Time
The keyboard itself is satisfactory, but it seems to have technical issues. I purchased a keyboard online in November 2024 and experienced no problems for several months, successfully switching the Bluetooth mode between two devices. However, by September 2025, the Bluetooth functionality failed. I am not very tech-savvy, and after a lengthy wait for a response from customer support, I was informed that the battery might be at fault. While the keyboard still functioned with a cable, the Bluetooth capability—my primary reason for purchase—was no longer operational. Support requested that I:
1. Record a video demonstrating the Bluetooth issue
2. Explain the steps in the video
3. Disassemble the keyboard to take internal photos
4. Before proceeding, I sought confirmation that opening the keyboard wouldn't void my warranty.
5. After receiving confirmation, I took the requested photos.
6. They then offered me a compensation of EUR 15, which I declined.
7. I sent them the warranty terms from the company's website instead.
8. They subsequently proposed a replacement keyboard.
9. However, I was required to pay EUR 10 for shipping the replacement. Overall, I appreciate the quality of the keys and the metal casing. I hope the Bluetooth issue is an isolated incident. It seems that customer support aims to exhaust customers so they ultimately give up and either keep or discard their product. It's quite disappointing, unfortunately.
Order: DE66302-APTDO NOT BUY FROM THIS MERCHANT. This is not a legitimate local store; it is a deceptive dropshipping operation violating EU consumer laws.The Experience:Bait and Switch: I ordered a "Grade A" (Used) keyboard, which implies near-mint condition. What I received was shocking: the unit is covered in severe chips and deep scratches, and the "S" key is completely dead. This is not "Grade A", this is electronic waste.Partial Shipment Fraud: My order totaled over €200 and included a wrist rest. This accessory was never shipped. The merchant took the money for the full order but failed to deliver the items.Extortionate Return Policy: Upon reporting the damaged and incomplete order, support refused to provide a prepaid return label. They are demanding I pay for international shipping to China to return their broken garbage.The Reality: Under EU Directive 2019/771, the seller MUST cover all return costs for defective goods. By forcing the customer to pay shipping fees that exceed the product's value, they are effectively denying warranty service and violating consumer rights.Result: I have filed a formal bank Chargeback for fraud and reported this store to Shopify for Acceptable Use Policy violations. Avoid at all costs unless you are prepared to fight for your money.
I ordered a keyboard through the German Keychron website (keychron.de) that was clearly presented as an ISO layout on the product page. The product preview and even the official order confirmation stated that it was an ISO version. However, I received a Japanese JIS keyboard, which is significantly different in layout and usability.After contacting customer support and providing a screenshot of the product page from the day of purchase, I initially received no response for an extended period. Later, a support representative even accused me of having “photoshopped” the screenshot. This accusation was completely unfounded, unprofessional, and disrespectful.During further communication, Keychron confirmed that:an error existed on the German website,multiple similar cases had occurred,the product listing has since been corrected,Japanese keyboards are no longer sold on the German website.Despite these acknowledgements, Keychron Germany continues to refuse to cover the return shipping costs. Instead, I am expected to return the keyboard to China at my own expense, even though the purchase was made via the German website and is subject to German consumer law. As a so-called solution, only a partial refund (10%) and a set of keycaps were offered, which does not resolve the underlying issue.This is especially disappointing because I previously purchased another Keychron keyboard via Amazon and was very satisfied with the product quality. That makes the handling of this case even harder to understand.Conclusion:Good product quality, but misleading product presentation, poor communication, and lack of responsibility when issues arise. I currently cannot recommend purchasing through the Keychron Germany website.
They sent me keys. Great colors but a lot of the letters and numbers were crooked. Skewed/different sizes and whatever.Videos and pictures of the problem were just shrugged off: "We can't see a problem with it" (they're lying through their teeth, it was that bad)On the second appeal they told me to send them back, but they won't provide a return label, so I have to carry all the costs. For 50+€ for some keys, you can and should expect a premium service all around, but they fell short in all departments (quality, price, customer support, you name it)Don't buy here!!!
Keyboard is perfectly fine, but apparently not technically flawless.I ordered a K3D3 keyboard in November 2024 via the German website. I had no problems for several months and was able to switch the Bluetooth mode between two PCs. By September 2025, the Bluetooth mode was already defective. I am not technically savvy. According to customer support, which took quite a long time to respond at first, the battery may also be affected.In any case, the keyboard still worked with a cable, but unfortunately no longer with Bluetooth, which was why I had bought the keyboard in the first place.Support wanted me to:1. Provide a video proving that Bluetooth mode was not working2. Describe the procedure in the video3. Disassemble the keyboard to take photos of the inside4. Before I did that, I wanted confirmation that my warranty would not expire if I opened the keyboard.5. The confirmation came, and then I took photos of the inside.6. After that, they wanted to refund me EUR 15 as compensation, but I refused.7. I rejected the offer and sent the warranty terms and conditions from the Keychron Germany website.8. You then offered me a replacement keyboard.9. Now I had to pay EUR 10 for the shipping of a replacement model.All in all, I am satisfied with the quality of the keys and the steel casing of the keyboard. From a technical point of view, I hope that the Bluetooth failure is just a one-off.Customer support seems to want to wear customers down so that they eventually give up and just keep or dispose of their device.That's a real shame, unfortunately.
I have double click issues with my Keychron M3 Mini Wireless Mouse and therefore contacted the customer support. They are trying everything they can to not repair, or replace my product. That includes giving me many instructions, which all didn not help. Now they want me to record a video. Since I already know that this is not going to lead anywhere and they will still refuse to help me, taking legal actions is the only solution now.
DO NOT BUY FROM KEYCHRON, their customer support is HORRIBLE. After approximately 3 months my keyboard started double typing letters. I have followed the instructions given by customer support, none of it worked, but after that I have been waiting for an answer for over a month.
Bought a mouse directly from keychron.de, ended up having a faulty scrollwheel click switch. It's been 3 days since I messaged them and heard nothing, through multiple channels, even tried sitting in their chat today for 15 minutes, and checking for response periodically after, but nothing...Luckily I have a little more recourse as I bought it through Klarna so I filed a dispute through them, let's see if they'll ever end up getting their money...
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