Review Time
You truly get what you pay for. The service serves as an adequate emergency backup, but you never really know if it will function as expected until it’s too late. Occasionally, the platform halts backups, and when you submit a support ticket, a response may take several days. During a recent three-week tour, a 4 TB drive failed. I reached out immediately, but they replied a week later, just after the drive image had expired. Their response was simply, "Oh yeah, sorry"... astonishing. Drive failed, data lost. In my latest situation, while traveling, another drive stopped backing up. I contacted them on 11/29, followed up on 12/2, and heard nothing. Here we are, and today is 12/9/25.
The service is decent as a backup option, but you can't be sure it will work as intended until it's too late. The platform sometimes stops backing up, and when you reach out for support, responses can take days. During a recent trip, a 4 TB drive failed, and I contacted the service immediately, but their reply came a week later, just after the drive image had expired. Their response was lackluster... disappointing. Now, another drive has stopped backing up while I'm traveling. I reached out on 11/29, followed up on 12/2, and still heard nothing. Today is 12/9/25, and I'm still waiting.
After trying several options for off-site cloud storage for my websites, I've finally found one that I wholeheartedly recommend. This service is incredibly user-friendly, making it easy to create and manage storage space. I appreciate the hard work of those who simplify things for their customers, especially since I've dealt with others that were quite the opposite. This service has gained a loyal fan in me.
The service suddenly ceased backing up my mounted drives, marking them as 'unplugged' without any prior notice. They haven't communicated this change and currently offer no fixes or workarounds. Anyone relying on mounted drives is now left unprotected. It's incredibly frustrating, especially after being a loyal user for years. The software used to be reliable, but now it seems to be pushing away customers who need encrypted drives. Their only suggestion is impractical for restoring individual files or folders. I'm now looking for alternatives and feel let down.
The recent update to the backup client means it no longer backs up cloud files, regardless of whether there's a local copy. This change hasn't been communicated effectively, which feels quite dishonest. I believe many users will be caught off guard by this. I strongly advise exploring other backup solutions.
The service has stopped backing up files from iCloud or Dropbox without any notification. Had I known, I would have arranged for alternative backups. Additionally, the restore process is frustrating, full of errors and timeouts, making it hard to access lost files. The support is robotic and unhelpful, requiring me to repeat my issues multiple times without any acknowledgment. I'm switching services as soon as possible.
It never fails to miss backing up files. Every time I check, the test file isn't on their server. Am I expected to force a backup every time I want to save my data? Even then, it misses files! I regret not canceling this subscription long ago. It's just not reliable.
The service does not allow backup of iCloud files unless they're copied to my hard drive. I attempted to cancel my subscription, but the process is frustrating and possibly illegal, given the current regulations. If you cancel before your subscription ends, you lose your remaining time. To cancel, you must delete all your data and 'remove your computer.' I recommend blocking them from your credit card for safety.
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