Review Time
I recently ordered from KFC and my overall experience was okay — not great, but not terrible either. The food quality was decent and tasted fresh, especially the chicken which was crispy and flavorful as expected. However, the waiting time was a bit longer than I anticipated, and the staff seemed a little overwhelmed during peak hours.
The restaurant environment was clean, but the service could definitely be more organized. I feel like they need to improve consistency because sometimes the experience is really good, and sometimes it’s just average.
Overall, it’s still a good option if you’re craving fried chicken, but there’s room for improvement in service and speed.
On two occasions this past year, I've received a 6-piece takeout meal instead of the 10-piece meal I paid for, only realizing it once I got home. It's the same location, and after the first incident, I confirmed with the cashier that there were indeed 10 pieces, but I was still shorted. This is extremely frustrating and highlights poor customer service.
I have no issues with the employees at the company, but the idea of serving fillet chicken for a burger instead of proper boneless chicken is unacceptable. The fillet lacks flavor and doesn't even resemble the taste of what I expect. If I wanted just a chicken meal, I could have ordered from any other takeaway. I genuinely feel the company is not respecting its customers. Quite disappointing.
I had a terrible experience with my order placed through a delivery service. I ordered four chicken fillets, two portions of chips, a Pepsi Max, and a white chocolate cookie. Instead, I received three cold fillets, no chips, and a Tango Orange, with the cookie being half-eaten. After trying to call about twenty-nine times, I finally reached the manager, who blamed the delivery service, despite the fact that they don't prepare the orders. He then hung up on me when I pointed that out. Completely unacceptable.
Once again, giving the company a chance, we decided to order a 14-piece bucket along with 4 extra pieces. Unfortunately, it led to total disgust and disappointment. The fries were cold, bland, and only half-filled, while the assortment of chicken included 11 drumsticks, 3 wings, and 4 breasts. Well done, you’ve managed to disappoint us again.
The representative at the service location was outstanding and went the extra mile to ensure our son's birthday was truly memorable. Their kindness, enthusiasm, and meticulous attention to detail made the entire occasion unforgettable. Thank you for making the day so special! The food was warm and delightful.
The representative was absolutely fantastic and went above and beyond to make our son’s birthday truly special. Their kindness, enthusiasm, and attention to detail made the entire experience unforgettable. Thank you for making the day so memorable! The food was delicious and served hot.
I was the only one dining, with another person arriving later. I noticed no cars passing through the drive-thru. The cost for 4 small pieces of chicken, some reheated fries, a small drink, and a dip was £8.99. No coffee options available. This was at a retail park. If you walk a bit further, a nearby fast-food place was busy. Although the chicken was nice, I left still feeling hungry. I’m glad I went alone rather than with family. I won’t be coming back.
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