Review Time
I purchased a garden set in May, and when it arrived, the chairs and table were damaged and cracked. The delivery team gave me a replacement set from their stock on the van, telling me that it’s "pretty normal" for their sets to get damaged during shipping since they source them from overseas.A few weeks later, the furniture started to degrade , with the chairs splitting. I reached out to customer service, Laura was incredibly rude and patronizing. She was unhelpful and refused to resolve the issue, even when I asked for someone to come out and inspect the table. My requests were ignored, and I was repeatedly told this was just "natural weathering of wood," despite the fact that the deterioration happened in just a couple of weeks. I’ve owned high-quality wooden garden furniture in the past that has lasted for years, so I know this isn’t typical wear and tear. The reason I bought this set was to get a larger garden table, and I’ve tried to resolve this issue in good faith with both Lee and Laura. However, my requests for a replacement set or an inspection have been declined, and they’ve only offered replacement chairs. And due to the failure of this, I have requested a full refund and collection of this not fit for purpose garden set which has been refused and I have had zero contact from them since.
After a truly disastrous experience with another company, I was reassured by the Kingsley Smythe team and they were true to their word. Excellent service from initial phone call to on line ordering to delivery. I am very pleased with my new teak table and chairs. I am happy to recommend the Kingsley Smythe team and their products.
We met Lucy at a garden show and straightaway we were impressed by the quality and price of the garden furniture. Our furniture was delivered next day by a small, super helpful team who assembled everything and removed the rubbish. The clear pricing and communication made the whole transaction an absolute pleasure and we highly recommend Lucy and the company. Thank you!
The furniture looked great the first summer we used it, but after 3 years - 3 of the chairs arms have cracked so they’re not safe to use and the table looks terrible. We tried all the natural methods suggested on their website, but it looks more ready for the tip. Super disappointed as we had hoped for long lasting garden furniture for the price!
Really pleased with the quality of our new garden furniture. Ordering was easy on line and invoice and confirmation were sent straight away. Email was received of delivery date approx 2 weeks after ordering. I received a telephone call on the morning of delivery advising they were 10 mins away. The delivery men were very respectful and polite. One of the chairs was damaged on the arm, unfortunately we didn’t notice as the chairs were stacked. We should have checked before delivery men left, our mistake. I emailed and sent a photo and received a prompt reply advising a new chair would be bought and exchanged. I received the email on the Monday and on the Thursday, the same week, a new chair was delivered. Excellent service and again very polite delivery men. We ordered the extending table, 6 chairs, lazy Susan, umbrella, upgraded cushions and a cover for what we believe is superb value. It looks great and we are so pleased to have used this company. Highly recommend.
I recently purchased some teak outdoor furniture from Kingsley Smythe and was very pleased with both the product and the service. One of the chairs had a minor issue, but Nick and Owen resolved it quickly and professionally—replacing it on their next delivery run without any hassle. They were friendly, punctual, and a pleasure to deal with. Great service from start to finish. Highly recommended.
Nick & Owen, gave me a call on route to let me know what time they would arrive. Set up the table and chairs in no time, explaining along the way what I need to do in the first year which all made good sense. Very friendly and cleared up everything before leaving. Well done to both of them.
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Kingsley Smythe Ltd is a family run business that has been trading for over 10 years. Supplying luxury teak garden furniture at affordable prices.
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