Review Time
purchased a table and chair set from garden show , very helpful sale person , after the furniture was delivered we notice slight damage to one of the sections of teak,sent one email and the immediate action started to sort the problem two first class guys came to repair the table but felt the repair could not be done to their high standards so they got a new table off the van , assembled it and swapped them over thank you Dawid and Max you are a credit to the companyI highly recommend Kingsly Smyth 5 star service
We purchased a dining set and bench in June. The parasol when up swiveled. We contacted the firm and were told this could be remedied with an adjustment requiring drilling to the pole and additionally the installation of a heavy metal base. We were also concerned by what we could only describe as streaking on parts of the furniture. The response from Kingsley Symthe was prompt with Nick and Jay visiting us the following day to address the issue of the parasol and the marks on the furniture. We could not have asked for a better team ! They were excellent. With regard to the parasol, they did the necessary work, ensured it was firmly fixed as required and clearly demonstrated what we needed to do when raising the parasol. With regard to the streaking on the furniture, they explained that it was on parts that had not had the same level of sun exposure and assured us that with weathering, the streaking would fade away. They were very knowledgeable and also advised us on care and maintenance. Nothing was too much trouble for them, they were friendly , professional and very patient with answering all our questions! They are a credit to the company. Overall based on our experience, we can recommend this business with excellent customer service.
Ordered a garden set 25th May and still waiting. A week after placing the order I chased as had heard nothing. This clearly prompted them into acton as I then received an email confirming my order. It was 11th June before they finally delivered completely the wrong table and a poor quality bench and chair. Raised it with them to receive a replacement order on email which I pointed out was the same wrong table again but was assured the right table would be delivered. Had to even then send them photos of what we had ordered and wait until today 2nd July for a 2nd attempt at delivery. Delivered the wrong table yet again which I sent back and the replacement bench and chair were equally not fit for purpose..... .still no idea if we will ever get the furniture!
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Kingsley Smythe Ltd is a family run business that has been trading for over 10 years. Supplying luxury teak garden furniture at affordable prices.
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