Name: kissandfly.de
Telephone: +499113749058
Rating: 2.2

Jaime Taylor Guest

Flight Booking from Zanzibar to Arusha

I booked a flight from one destination to another, and at the end of the booking, I was unsure if my checked luggage was included in the fare. I reached out to the service for clarification... At the counter, there were no extra fees. Overall, I had a pleasant flight and a nice experience. After returning home, I received a response from the service. ;)

Date of experience: Dec 06, 2025

Clyde Anderson Guest

2 months ago

Helpful Support for Flight Queries

I had some questions regarding my flight tickets and reached out to the support team. They responded quickly, and I received kind assistance.

Date of experience: Dec 06, 2025

JP Guest

3 months ago

Efficient Support Received

I received prompt and effective assistance from the support team regarding the check-in process.

Date of experience: Dec 02, 2025

Rhoda Smith Guest

3 months ago

Disappointing Customer Service Experience

I had a very frustrating experience with customer service, as they changed our flight just 45 minutes before departure and caused a 4-hour delay. When I called for help, they hung up on me mid-call. I wouldn't recommend this service to anyone, as it severely disrupted our plans.

Date of experience: Nov 24, 2025

Karyne Brown Guest

3 months ago

Concerns Over Flight Validity

I booked tickets for an upcoming return flight, but I did not receive an e-ticket number with the itinerary. I noticed that the provided PNR doesn't work with the airline’s login, raising concerns about the validity of the tickets. Despite reaching out through various channels, I have yet to receive a response from customer service.

Date of experience: Nov 20, 2025

Cora Harris Guest

3 months ago

Pleasant Journey

I booked a flight from one destination to another, and at the end of the booking process, I was unsure if my checked luggage was included in the fare. I contacted the service for clarification... At the counter, there were no extra charges. Overall, I had a delightful flight and a nice experience. After returning home, I received a response from the service. ;)

Date of experience: Nov 07, 2025

Cletus Cook Guest

3 months ago

Great Assistance Received

I had a really positive experience with the assistance I received.

Date of experience: Nov 04, 2025

Lacey Turner Guest

4 months ago

Highly Unreliable Service

I cannot recommend this service! My flight was initially 'booked,' and I was informed that ticket issuance could take up to 24 hours. After more than 27 hours, I received a message stating my flights could not be booked. The service was unreliable and unfriendly. Ultimately, the booking number I received was incorrect, preventing me from checking in online and forcing me to pay additional fees at the airport. I will not be using this service again and advise others to avoid it.

Date of experience: Oct 27, 2025

TM Guest

4 months ago

Fast and Dependable Ticket Booking

The service provided quick and reliable ticket booking.

Date of experience: Oct 22, 2025

Delia Guest

4 months ago

Challenging Check-in Process

The check-in process was complicated but was resolved quickly through customer service. I was unable to check in directly with the airline or at the departure airport, which still leaves me puzzled.