kitepackaging.co.uk

4
4 Based on 161 reviews

Kite Packaging Group is an employee-owned business and the UK premier supplier of packaging. www.kitepackaging.co.uk is the online arm of our business and aims to offer a great range of products, unbeaten prices and excellent usability for customers. With...

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Average Rating

4

/
5

161 Reviews

5 Star
68%
4 Star
5%
3 Star
5%
2 Star
4%
1 Star
18%

All Reviews

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Review Time

Mathias Nagy
Ordered various packaging materials from Kite. The products were of very good quality and fairly pri

Ordered various packaging materials from Kite. The products were of very good quality and fairly priced.
Unfortunately, Kite chose to deliver via Evri, a substandard courier.
On two occasions, I paid a premium for next-day delivery, but it took 4-5 days. The driver was very rude.
Once, I didn't pay extra for delivery, and it still took 4-5 days.
Please avoid using Evri for delivery and offer better options.
Products 5 stars
Delivery 0 stars

3
Date of experience: Feb 03, 2026
Esh Amram
I ordered some packing supplies from here as I am moving house soon and they have a good range and p

I ordered some packing supplies from here as I am moving house soon and they have a good range and prices.
I placed the order to my home address and the courier mis-delivered it. They gave it to a neighbour and we still don't know who or where.
I had excellent customer service from both Ella and Kara who tried to find out where the delivery had been left and when that failed, sent me a replacement to my work address.
I would recommend Kite packaging and would definitely order from here again if I need for bulk packaging/packing supplies for my home or my business.

5
Date of experience: Feb 03, 2026
Javad Palliyalil
We’ve been using Kite Packaging for a couple of years and they’ve been a great supplier for our pack

We’ve been using Kite Packaging for a couple of years and they’ve been a great supplier for our packaging needs. The quality of their cardboard boxes we mainly order is exceptional. Honestly the best we’ve found. We never had a late delivery, everything arrives on time when we need it. They also occasionally send us out special discount coupons, which makes us order more 😅. A special thanks to the credit team, especially Lisa, who’s been very understanding and supportive. I’d recommend them to businesses of all sizes, from small to large.

5
Date of experience: Jan 31, 2026
Tucker Baker
Smooth transaction, but quality could improve

The purchase and delivery process was smooth, but I was not fully satisfied with the flat pack cartons. They felt flimsy, and four were significantly torn in the second pack. I won't choose ready-made boxes from this seller again.

5
Date of experience: Dec 05, 2025
Lauren
Never buying from this seller again

I would never purchase from this seller again. After 14 days, still no delivery. I called a week later, and they assured me it would go out that day. One more week passed, and still no package.

1
Date of experience: Dec 05, 2025
Paige
Exceptional service during good and tough times

During good times, the service is very good; during tough times, it is excellent. I have been a customer for 14 years, and they consistently provide support alongside accurate and quality orders at fair prices.

5
Date of experience: Dec 04, 2025
Mabel Brown
Consistent lack of preparedness during peak season

Be aware, peak season is here, and yet again, they claim to be 'well prepared,' but they are not. Waiting over a week for an order indicates poor preparation. Quite disappointing, as it’s the same issue every year.

1
Date of experience: Dec 03, 2025
Very disappointing experience

Extremely disappointing. Waiting a week for my order—twice told it hadn't been scanned. The tracking and service were even worse. I won't be shopping here again.

1
Date of experience: Dec 03, 2025
Rathbone Harris
Frustrating delivery experience

Frustrating delivery experience. Invoice dated 21/11/25, delivery on 01/12/25. Had to spend excessive time calling to get our goods delivered. Likely to avoid in the future.

2
Date of experience: Dec 01, 2025
Glenda B.
Fast delivery and high-quality product

Fast delivery and high-quality product, I will choose them again.

5
Date of experience: Dec 01, 2025

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Business Details

  • Kite Packaging Group is an employee-owned business and the UK premier supplier of packaging. www.kitepackaging.co.uk is the online arm of our business and aims to offer a great range of products, unbeaten prices and excellent usability for customers. With over 2,500 packaging products in the growing range and customised product services, we are confident we can provide you with the right product for your packaging needs. Customers can benefit from fantastic bulk discount, online credit account facilities and help and advice from our dedicated expert team – we are passionate about giving unrivalled customer service and value and stand by the company ethos that - “customer satisfaction matters so much more when you own the business”See more

  • email service@kitepackaging.co.uk
  • call 02476420065
  • language https://www.kitepackaging.co.uk

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