Review Time
CTT closes for lunch, when working people have a small opportunity to go to the post office. They also close on weekends. Saturday would be a great day for working people to go to the post office, but no such luck. How they get away with that tells me they get no government pressure. Clearly, customer service is not a priority. Reviews obviously don’t make any difference.
CTT closes for lunch, when working people have a small opportunity to go to the post office. They also close on weekends. Saturday would be a great day for working people to go to the post office, but no such luck. How they get away with that tells me they get no government pressure. Clearly, customer service is not a priority. Reviews obviously don’t make any difference.
An exceptional service delivered consistently for many years. CTT-Expresso - Once I see it’s this company delivering from any supplier I know it will arrive on time (or earlier) and always with a smile. A thoroughly professional rapid service and courteous !!
I've been waiting all day for my package, which I paid extra to have delivered today. Someone called me 6.30 pm to say that they were unable to deliver it. Then I received an email saying the package was not delivered because I had requested another delivery date. If you make mistakes, take responsibility rather than blame others. Shame on you.
Mediocre service.The tracking hasn't updated in a week. The courier doesn't bother to go to the address, nor does he call the mobile number associated with the order. I went to a CTT (Portuguese Postal Service) point asking them to change the address and pick up the item at the store itself. They told me that the address change cannot be done at the counter, but only through the customer support line. After numerous calls, and requesting more and more personal information, they claim that the change takes about 24 hours to take effect, and they are not sure if the request reaches the Central Office. Not before hanging up, they push the purchase of new CTT products.Everything remains the same and I fall on deaf ears.It's just another case to add to others, it remains to be seen when the company or the couriers will take responsibility for the damage caused.
What a joke this place is. Cannot pay online for 6 packets of salt and vinegar crisps sent from england. Went to shop to see if they can help. 50% of the time she said its not CTT fault, even though i showed her its the app from CTT, she said its customs problem. No irs not its your app not letting me pay. Finally she suggested i go to a shop in the city as they might be better wirh dealing with Internet things. Wtaf
I despise this mail service with so much hatred. I spent about 150GBP on some clothing items that were already going to take two months to arrive to me in the UK. Once those items arrived I asked a relative to send it to me when I was in Portugal, she sent it through royal mail in the uk and it said it was gonna take less than a week to get to the country and then when it got to the country, they asked me for a bunch of paper work which I found confusing but since it came from outside the EEA I wasn't trippin. So I gave them the paperwork and it took a few days for them to proceess that, but then they told me I gotta pay 67EUR just to get my stuff shipped and delivered to me. I was mad for a bit but then I just accepted it because there was nothing I could do and then I chose the payment method and they pade me pay another 26EUR making it 85EUR in total for no darn reason. So I just paid it and now it has been a week and a few days since that whole process and I still have no updates from them. I tried to call them but they told me that they do not have an estimate delivery time for any items that go through custom clearing which is a shame. And then I decided to do some research and I came across a reddit thread that told me that everyone has a terrible experience with ctt and some times that come from the outside of EEA can take up to MONTHS just to get delivered which is extremely infuriating. With that said avoid this company as much as possible.
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