Review Time
I bought from an online rating site, which was a huge mistake. It took almost six weeks to arrive, causing me to miss the intended gift date. When I requested a return (despite all communications indicating UK), the company was overly aggressive, charging a £30 admin fee and a £20 restocking fee, plus return shipping to Hong Kong. In short, don’t bother. I can’t comment on the product since it’s still in the box, but any company selling into the UK should have a reasonable return policy. Their current policy shows they don’t care about customers, which likely reflects on their product quality. Just avoid them.
Avoid like the plague. Took over three weeks to arrive no delivery update. Poor customer service and difficult to get a full refund. You don't return to the retailer it has to be sent back to country of origin. In this case it was China and was told there was a minimum £30 return charge plus 15% reshelving cost plus import charge. Not worth the hassle to get back possibly less than 50% of the cost of the item.will not buy from Korons again complete scam.
I strongly advise caution with Korons Smart Glasses. My experience raises serious concerns: • I ordered one glasses, • The package was sent untracked, unsigned, and with no posting date. • The company did not provide a proper return address or respond to cancellation requests. • Communication was slow and unprofessional, despite multiple attempts.Given these issues, I believe consumer protection authorities or the police should investigate this company for possible fraud or forgery. Other customers should be aware before purchasing.
DO NOT USE. ABSOLUTE SCAM. I requested to cancel my order shortly after placing it due to false advertising, but Korons claimed it had already shipped. Tracking shows it was actually sent from China days later, proving that wasn’t true. I was only offered a small discount instead of a refund/cancellation and have had to chase basic details like tracking and return address. I have asked several times for the return address and they are stalling and not giving it to me despite this being their policy on the website. You are breaching consumer laws. Cancel my order or send me the return address immediately so that I can receive a full refund.
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